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Is the smart net work switch option active?

Should you experience problems enrolling a product try and disable the 'smart network switch' option found in the wi fi connections menu in the device. Go into wi fi settings and un tick the smart network switch option.

Now go back and re start the enrolment process.

the smart network switch option is un -ticked

Always disconnect your appliance from the mains before you start examining it!

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Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
Washing Machine
Washer Dryer
Dishwasher
Microwave
Single Oven
Double Oven
Hob
Hood
Vacuums