Cooker Hood Advice Centre

Where are the model and serial numbers?
- Rating plate location
  - Open the access to the filter, the model number will be visible on the rating plate. The information usually required by our customer service team are the model number which is 8 digits long (beginning with a 3), and the serial number which is 16 digits long.
    
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Installation requirements
- Electric hob
  - Minimum distance above an electric hob is 60cm. Minimum distance above a gas hob is 70cm
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- Single ventillation pipes only
  - The fumes from an extractor type hood should not use the same venting pipes as that of other appliances
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- Flambe cooking
  - Flambe cooking should not be carried out when the product is used in conjunction with a hood
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Filter issues
- Carbon filter
  - Carbon filters are only needed if the hood is to recirculate the cooking odours into the kitchen
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- Electronic controlled hoods
  - When replacing filters on electronic hoods the control buttons need to be operated as per the instruction book to deactivate the change filter indicator.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
- Standard cloth filter
  - These filters can be washed in a warm washing up solution. Dry thoroughlty efore refitting. Should the result not be favourable then spares can be supplied via our on line ordering solution.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
- Gauze filters
  - Gauze filters can be removed from their housings and washed clean in a solution of warm washing up water. Dry the filter thoroughly before refitting
    
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
My hood keeps going even though I have switched it off
- Auto shut off
  - Some electronic hoods have an automatic timer so that it will continue to work for 5 minutes after it is switched off.
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Flashing indicator lights
- Filter check
  - On some electronic hoods the indicator lights will flash to show that the carbon filter may need to be changed. This will normally occur after about 30 hours of use.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
Steam does not get sucked up into the hood. Is there something wrong?
- Power setting
  - All hoods have a variable power level. If there is too much being cooked at once then the hood may not take all the steam away.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
- Leave running
  - The hood will eventually take away the condensation if it is left on after the cooking has been completed. This will help to reduce condensation on the windows.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
- Close doors and windows
  - When using your hood make sure that other doors and windows are not open at the same time, as the hood may be fighting against the other openings.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
- Filter check
  - Clean the filters.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
My kitchen is smelling of odours even though my hood is vented
- Change over mechanism
  - Check that the change over mechanism from Vented to Recirculate is the correct position.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
- Ventillation kit check
  - Check that the ventilation tubes are securely connected, otherwise odours will come back into the kitchen
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
- External vent flaps
  - Check that the ventillation flaps that go outside are opening sufficintly to expell the air.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair
- Filter check
  - Check and wash any gauze or cloth filters to return the product to peak efficiency.
    Book a repair online Buy spare parts onlinePhone 08444 995 599 to book your repair

Cooker Hoods Advice Centre

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Hoover Domestic Appliance Repairs offers the following services:

Cooker Hoods Advice Centre

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AdviceCentre

Hoover Domestic Appliance Repairs offers the following services:

Book an
Appliance
Repair

Advice
Centre