Clean water in the drum

Is it filling up when not in use?

If you find clean water filling up the drum when the washer is not being used this could be due to contamination from your cold water supply clogging in the water valve of your washing machine. There is a filter fitted in the valve to catch this debris and can be easily cleaned. In order to clean this filter turn the cold water supply off to the machine. Remove the machine from the housing unit to access the filling valve connection at the back of the machine.

remove the fill hose

unscrew and remove the cold fill pipe as shown

With the fill hose removed it is possible to see the filter inside the valve, it is a mesh filter that looks like a little sieve.

 

filter inside the valve

mesh filter in the centre of the valve

Using a pliers, tweezers or similar carefully pull the filter out of the valve and rinse under the tap to remove any debris. Re fit the filter and reconnect the water hose remembering to turn the water on! Check around for any water drips or leaks and finally push the machine back into the unit.

Put the machine through a wash cycle and check that after the cycle it does not fill up again between then and when you use it next. If the problem persists then it will be necessary for an engineer to check things out so please ring us to make an appointment.

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

Average rating
Did you find this useful?

This solution applies to the following models:

Washing Machines

The pump may be blocked?

Is the cycle stopping mid cycle? This may be because the drain pump is blocked or the product is not emptying. If your machine is connected to the sink- disconnect the waste hose from the sink and examine the hose and connection to the sink for blockages. Drain the water off and check the pump for blockages.

Watch our helpful video for further instructions

Always disconnect your appliance from the mains before you start examining it!

Average rating
Did you find this useful?

This solution applies to the following models:

Washing Machines

Our website uses cookies. Cookies enable us to provide the best experience possible and help us understand how customers use our website. Our site won't work without them. By continuing to use our website you accept our use of cookies. Find out more about cookies.

×

Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
Washing Machine
Washer Dryer
Dishwasher
Microwave
Single Oven
Double Oven
Hob
Hood
Vacuums