This is caused by too much rinse aid. Check the rinse aid setting (normally at number 3). Adjust down by one setting until the fault is rectified.

Open the door of your product, the rating plate sticker should be visible on the inner top or side section. The information usually required by our customer service team are the model number which is 8 digits long (beginning with a 3), and the serial number which is 16 digits long.

This is possibly hard water deposits (limescale), which can be removed with vinegar. Check you are using the correct dosing of detergent.

Check that rinse aid and salt are topped up if you are using these separately. If you are using a 3 in 1 or similar tablet formulation, find out if your water supply is particularly hard or not. If it is hard then extra salt may need to be added to boost the water softening effectiveness, or alternatively you might find it more cost effective to use separate detergent, rinse aid and salt.

If the film can not be removed with vinegar then the glass is probably pitted due to irreversible damage. Make sure that the glasses are dishwasher proof. Use a low temperature wash programs and make sure your glassware is dishwasher safe.

This is caused by sauces such as curry, carrot, pasta and bolognaise, scrape items before loading and use a pre rinse cycle.

This is commonly water going into the machine from the sink tee off connection. Make sure the grey outlet pipe goes upwards from the connection to stop water flowing into the washing machine.

Water may be coming back into the machine from the sink outlet. Check to see if your outlet pipe is connected to a sink tee off. If it is, try re-routing the pipe so that it goes upwards from the tee instead of straight down to the machine.

Dishwasher internal pipework and spray arms can get coated with hard water salts and food deposits. This can cause the machine to smell, to solve this problem run the machine through a long hot programme using a proprietary dishwasher cleaner available form local supermarkets. To stop this happening again repeat the cleaning on a regular basis. Hoover Candy produce a cleaning product - contact the Spares department to make a purchase details can be found on this website

Any error codes may need the plumbing to be checked due to blockages. If the machine is plumbed into the down pipe of the sink check at the tee off point for blockages.

Any error codes may need the plumbing to be checked due to restrictions. If this is its first use check to make sure the end of the tee has been cut off for use.

Make sure the water is turned on

This is normally food deposits which have not been cleaned off because of detergent issues. Make sure you wipe the food of the plates before loading and use the correct amount of detergent.

This is food that has been deposited on the crockery and has baked on during the drying cycle. Ensure that the food is wiped off the crockery prior to loading, clean the filters and make sure the filters are fitted correctly in place.

This is probably glass corrosion caused by using non-dishwasher safe glasses or using a long hot programme. Always use a glassware or delicates programme for glassware.

Check that the spray arms are rotating freely. Clean out any food items that are stuck in the spray arm jet holes.

Ensure that food deposits are scraped off the crockery before loading.

There may also be food deposits coating the inside of the pipework and spray arms. Run a hot programme with a proprietary dishwasher cleaner.

Use a rinse programme if the crockery is not to be washed immediately

This can be caused by washing a ferrous item with the stainless cutlery, causing a rusty look. Ferrous items such as tin openers, cast iron pans, saucepan lids with ferrous screws holding the lid handle, are amongst some of the items that can cause this problem.

18/10 is the highest grade stainless steel used in cutlery. Anything below this can be susceptible to showing the signs of rusting. To overcome this problem remove the items from the dishwasher before the drying cycle commences

Acidic or salty food can cause this problem. Use a rinse programme first or rinse by hand before loading.

Make sure the filter is clean, the detergent is in good condition and the salt compartment is not empty.

If you are using a 3 in 1 tablet or similar, and the water is hard, then additional salt may be beneficial. Alternatively, if the water is extremely hard the use of separate detergent, rinse aid and salt may be more cost effective.

Make sure the items are dishwasher safe. Stainless steel will benefit from a pre rinse cycle.

Stainless steel and silver cutlery will tarnish each other if they touch.

18/10 is the highest grade stainless steel used in cutlery. Anything below this can be susceptible to showing the signs of staining.

This can be caused by grease and limescale build up, plus food residue. Try using a proprietary dishwasher cleaner on a hot programme.

This can be caused by grease and limescale build up, plus food residue. Try using a proprietary dishwasher cleaner on a hot programme.

This may be detergent residue spilling out during the fill operation. It may also be caused by using a short programme where the detergent has not fully dissolved. Try using a proprietary dishwasher cleaner on a hot programme.

This is salt from the salt compartment. Clean underneath the salt cap and refit firmly, run a rinse programme try using a proprietary dishwasher cleaner on a hot programme.

Check the filter is clean and that and fitted correctly. Try using a proprietary dishwasher cleaner on a hot programme.

If you are using a 3 in 1 tablet or similar, and the water is hard, then additional salt may be beneficial. Alternatively, if the water is extremely hard the use of seperate detergent, rinse aid and salt may be more cost effective.

The machine may not be draining efficiently. Check to make sure the outlet pipe is not kinked and if your machine is plumbed into the down pipe of the sink, check for blockages at the hose connection.

This could be hard water deposits. Check the salt and rinse aid compartments.

This could be hard water deposits, which may be visible if using a 3 in 1 tablet or similar in a very hard water area. Using extra salt may solve the problem or using separate detergent, rinse aid and salt may be more cost effective.

Tea and coffee stains which do not come off during the wash can be removed with a scouring pad, or a light soak in milton cleansing solution.

The outlet pipe is too low. Lift the outlet pipe to at least 40cm above floor level.

Check that the spray arms are not banging against tall plates, cutlery or serving spoons whilst rotating.

Check for free rotation of spray arms.Check for food items in spray arm sprinkler holes. If blocked remove the spray arm and flush through with cold water and refit the spray arm.

If using large dinner plates, adjust the upper basket to be on its highest position in order for the spray arms rotate freely.

The spray arms may need cleaning out, detach them from their housing and flush through with cold water then refit

Reposition large items, do not overload and run the cycle again.

An incorrect amount of detergent was used or the detergent is old and hard.

The wash programme was not thorough enough, try a longer programme.

If the lower basket has not been washed deactivate the half load feature, if available, by pressing the half load button.