Does not switch on

Battery can't be charged

Your product has been fitted with a lithium ion battery which is replaceable, simply turn the product over and press the battery release catch. The battery will then slide out as shown. A replacement pack can be purchased from the spares section of our website. If the battery will not hold charge it may be due to long storage periods or usage possibly of one year or more.

Important: If the appliance is being disposed of the batteries should be removed before disposal. Before removing the battery it should be completely discharged by running the cleaner until it is flat. Used batteries should be taken to a recycling station for safe disposal. Never remove the battery with the charger plugged in.

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Check the battery is charged

Connect the charger as shown and make sure the power switch is in the 'off' setting before charging starts. It can take up to six hours to charge your product, the charge indicator will glow red when charging and turn blue when fully charged.

Important: Only connect the supplied charger to your product. Using the charger from another appliance may damage the cleaner or fail to charge up the battery.

during the charging the indicator will glow red as shown in the picture. Once charging is complete the indicator turns blue. If the battery does not charge it may require replacement.

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

Average rating
Did you find this useful?

This solution applies to the following models:

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Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
Washing Machine
Washer Dryer
Dishwasher
Microwave
Single Oven
Double Oven
Hob
Hood
Vacuums