Keeping the soap draw clean means that your machine can work efficiently by delivering the correct amount of soap powder and fabric conditioner at exactly the right time. You can remove the draw which makes it really easy to clean out in your sink. Open the draw and grasp each side, pull it back and the draw will come out. In the middle of the draw you will see the fabric conditioner cap, pull that up and then clean everything with warm water and a mild detergent. Pay attention to the hole in the middle of the fabric conditioner tank to ensure the tube and hole in the bottom of the draw are clear. Pop the conditioner cap on and re fit the draw by pushing it back into the dispenser body of the machine.