Check its switched off
Check the product is switched off before attempting to charge. Try removing the battery from the product for charging. Press the battery release button ans slide the battery pack out.
Check the product is switched off before attempting to charge. Try removing the battery from the product for charging. Press the battery release button ans slide the battery pack out.
Always disconnect your appliance from the mains before you start examining it!
Not fitted in the charging base correctly
If your product charges up from the base or holster ensure it is sitting fully on the charging station base.
If your product charges up from the base or holster ensure it is sitting fully on the charging station base.
Try and lift it off the charging station and then re fit again.
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Vacuum Cleaners
- CA144TF2 - 39400190
- CA18TG2 - 39400189
- CA192TP2 - 39400166
- CO180B2 - 39400150
- FJ120R2 - 39400090
- FJ120WB2 - 39400117
- FJ180WO2 - 39400125
- RCB009 - 39000911
- S40TDS 001 - 39300035
- S48DMR 001 - 39300057
- S48WW 001 - 39300010
- SC72DWB4 - 39300149
- SC96DWR4 - 39300146
- SJ10DSI 001 - 39300059
- SJ120CBN4 - 39300154
- SJ12WSR 001 - 39300060
- SJ144WSR4 - 39300100
- SJ48DWB6 - 39300178
- SJ48WWE6 - 39300179
- SJ60DWB6 - 39300180
- SJ60WWR6 - 39300182
- SJ6DSW 001 - 39300058
- SJ72WWB6 - 39300186
- SJ8DSB 001 - 39300061
- SP36DG6 - 39300101
- SP36DWB6 - 39300128
- SP48DP6 - 39300102
- SP48DWB6 - 39300159
- SP48DWG6 - 39300127
- SP60DBR6 - 39300099
- SP60DSR6 - 39300131
- SP60DWR6 - 39300126
- SP60DWV6 - 39300125
- SP72DSB6 - 39300165
- SU120RB2 - 39300105
- SU180B2 - 39400029
Check the charger unit is firmly plugged in
Your product may have a charger similar to a mobile phone. Make sure it is plugged in fully into the cleaner. If the charger feels warm then its charging your product up!
Your product may have a charger similar to a mobile phone. Make sure it is plugged in fully into the cleaner. If the charger feels warm then its charging your product up!
charger plugged into the product
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Vacuum Cleaners
- CA144BU2 - 39400240
- CA144TF2 - 39400190
- CA18TG2 - 39400189
- CA192TP2 - 39400166
- CO180B2 - 39400150
- FJ120R2 - 39400090
- FJ120WB2 - 39400117
- FJ180WO2 - 39400125
- JWC48B6 - 39300206
- JWC60B6 - 39300189
- JWCCA420 - 39800020
- JWCLLN2 - 39800021
- JWCLNN2 - 39800022
- JWCMOP2 - 39800019
- JWCNNO1 - 39800023
- RBC070/1 001 - 39001443
- RBC090/1 - 39001446
- RBC090/1 001 - 39001444
- RBC090001 - 39001242
- RCB009 - 39000911
- S40TDS 001 - 39300035
- S48DMR 001 - 39300057
- S48WW 001 - 39300010
- SC72DWB4 - 39300149
- SC96DWR4 - 39300146
- SJ10DSI 001 - 39300059
- SJ120CBN4 - 39300154
- SJ12WSR 001 - 39300060
- SJ144DP4 - 39300196
- SJ144DTH4 - 39300198
- SJ144WD4 - 39300197
- SJ144WSR4 - 39300100
- SJ4000DWB - 39300221
- SJ4000DWB/1 - 39300233
- SJ48DWB6 - 39300178
- SJ48WWE6 - 39300179
- SJ60DA/1 - 39300231
- SJ60DA6 - 39300216
- SJ60DWB6 - 39300180
- SJ60WWR6 - 39300182
- SJ6DSW 001 - 39300058
- SJ72D4A - 39300220
- SJ72DA4 - 39300217
- SJ72DB4 - 39300195
- SJ72DW - 39300177
- SJ72WD6A/1 - 39300241
- SJ72WWB6 - 39300186
- SJ72WWB6/1 - 39300232
- SJ8DSB 001 - 39300061
- SM120WDN - 39300254
- SM156DPN - 39300215
- SM156WDP4A - 39300242
- SM18DL4 - 39300214
- SM4000C4 - 39300219
- SP36DG6 - 39300101
- SP36DWB6 - 39300128
- SP48DP6 - 39300102
- SP48DWB6 - 39300159
- SP48DWG6 - 39300127
- SP60DBR6 - 39300099
- SP60DSR6 - 39300131
- SP60DWR6 - 39300126
- SP60DWV6 - 39300125
- SP72DSB6 - 39300165
- SU120RB2 - 39300105
- SU180B2 - 39400029
- SU204B2001 - 39400194
- SU204BG2 - 39400272
- SU204BR2 - 39400218
- SU204S2 - 39400242
- UN20J72 - 39400213
- UNP204B - 39400146
- UNP24ABS - 39400271
- UNP252A - 39400245
- UNP252C - 39400164
- UNP252EG001 - 39400195
- UNP264P - 39400168
- UNP264S - 39400241
- UNP300R - 39400147
- UNP300RA - 39400238
- UNP300RS - 39400165
- UNP324RM - 39400263
Switch the cleaner off when charging
The cleaner should be switched off during charging.
The cleaner should be switched off during charging.
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Vacuum Cleaners
- CA144BU2 - 39400240
- CA144TF2 - 39400190
- CA18TG2 - 39400189
- CA192TP2 - 39400166
- CO180B2 - 39400150
- FE144AG - 39400293
- FE18AG - 39400294
- FJ120R2 - 39400090
- FJ120WB2 - 39400117
- FJ180WO2 - 39400125
- FM144B2 - 39400235
- FM144GFJ - 39400306
- FM18B2 - 39400236
- FM18GFJ - 39400307
- FM18LB2 - 39400237
- FM216LI - 39400261
- JWC48B6 - 39300206
- JWC60B6 - 39300189
- JWCCA420 - 39800020
- JWCLLN2 - 39800021
- JWCLNN2 - 39800022
- JWCMOP2 - 39800019
- JWCNNO1 - 39800023
- RBC070/1 001 - 39001443
- RBC090/1 - 39001446
- RBC090/1 001 - 39001444
- RBC090001 - 39001242
- RCB009 - 39000911
- S40TDS 001 - 39300035
- S48DMR 001 - 39300057
- S48WW 001 - 39300010
- SC72DWB4 - 39300149
- SC96DWR4 - 39300146
- SJ10DSI 001 - 39300059
- SJ120CBN4 - 39300154
- SJ12WSR 001 - 39300060
- SJ144DP4 - 39300196
- SJ144DTH4 - 39300198
- SJ144WD4 - 39300197
- SJ144WSR4 - 39300100
- SJ4000DWB - 39300221
- SJ4000DWB/1 - 39300233
- SJ48DWB6 - 39300178
- SJ48WWE6 - 39300179
- SJ60DA/1 - 39300231
- SJ60DA6 - 39300216
- SJ60DWB6 - 39300180
- SJ60WWR6 - 39300182
- SJ6DSW 001 - 39300058
- SJ72D4A - 39300220
- SJ72DA4 - 39300217
- SJ72DB4 - 39300195
- SJ72DW - 39300177
- SJ72WD6A/1 - 39300241
- SJ72WWB6 - 39300186
- SJ72WWB6/1 - 39300232
- SJ8DSB 001 - 39300061
- SM120WDN - 39300254
- SM156DPN - 39300215
- SM156WDP4A - 39300242
- SM18DL4 - 39300214
- SM4000C4 - 39300219
- SP36DG6 - 39300101
- SP36DWB6 - 39300128
- SP48DP6 - 39300102
- SP48DWB6 - 39300159
- SP48DWG6 - 39300127
- SP60DBR6 - 39300099
- SP60DSR6 - 39300131
- SP60DWR6 - 39300126
- SP60DWV6 - 39300125
- SP72DSB6 - 39300165
- SU120RB2 - 39300105
- SU180B2 - 39400029
- SU204B2001 - 39400194
- SU204BG2 - 39400272
- SU204BR2 - 39400218
- SU204S2 - 39400242
- UN20J72 - 39400213
- UNP204B - 39400146
- UNP24ABS - 39400271
- UNP252A - 39400245
- UNP252C - 39400164
- UNP252EG001 - 39400195
- UNP264P - 39400168
- UNP264S - 39400241
- UNP300R - 39400147
- UNP300RA - 39400238
- UNP300RS - 39400165
- UNP324RM - 39400263
Some products may take upto 12 hours to fully charge
It is normal for re chargeable products to take up to 5 hours, some may take 12 hours to fully charge the battery, especially if the product is new. If the power pack feels warm then that is a good sign that charging is taking place!
It is normal for re chargeable products to take up to 5 hours, some may take 12 hours to fully charge the battery, especially if the product is new. If the power pack feels warm then that is a good sign that charging is taking place!
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Vacuum Cleaners
- ATC18LI - 39001570
- CA144BU2 - 39400240
- CA144TF2 - 39400190
- CA18TG2 - 39400189
- CA192TP2 - 39400166
- CO180B2 - 39400150
- DS22G - 39400303
- DS22GR - 39400315
- DS22PTG - 39400304
- DS22PTGC - 39400316
- DS22RCG - 39400319
- FD22BCPET - 39400314
- FD22BR - 39400313
- FD22G - 39400273
- FD22HH - 39300243
- FD22L - 39400288
- FD22RA - 39400274
- FD22RP - 39400282
- FE144AG - 39400293
- FE18AG - 39400294
- FJ120R2 - 39400090
- FJ120WB2 - 39400117
- FJ180WO2 - 39400125
- FM144B2 - 39400235
- FM144GFJ - 39400306
- FM18B2 - 39400236
- FM18GFJ - 39400307
- FM18LB2 - 39400237
- FM216LI - 39400261
- HF122RPT 001 - 39400918
- HF18CPT 001 - 39400354
- HF18RH 001 - 39400353
- HF222RH 001 - 39400912
- HF222UXL 001 - 39400919
- HF222XLRG 001 - 39400389
- HF522BH 001 - 39400915
- HF522PTE 001 - 39400921
- HF522STH 001 - 39400982
- HF522STP 001 - 39400983
- HF522UPT 001 - 39400914
- HF722G 001 - 39400368
- HF722PG 001 - 39400369
- HF822OF 001 - 39400397
- HFC216R 001 - 39400360
- HFC324U 001 - 39400361
- JWC48B6 - 39300206
- JWC60B6 - 39300189
- JWCCA420 - 39800020
- RBC070/1 001 - 39001443
- RBC090/1 - 39001446
- RBC090/1 001 - 39001444
- RBC090001 - 39001242
- RCB009 - 39000911
- S40TDS 001 - 39300035
- S48DMR 001 - 39300057
- S48WW 001 - 39300010
- SC72DWB4 - 39300149
- SC96DWR4 - 39300146
- SI216RB - 39400305
- SJ10DSI 001 - 39300059
- SJ120CBN4 - 39300154
- SJ12WSR 001 - 39300060
- SJ144DP4 - 39300196
- SJ144DTH4 - 39300198
- SJ144WD4 - 39300197
- SJ144WSR4 - 39300100
- SJ4000DWB - 39300221
- SJ4000DWB/1 - 39300233
- SJ48DWB6 - 39300178
- SJ48WWE6 - 39300179
- SJ60DA/1 - 39300231
- SJ60DA6 - 39300216
- SJ60DWB6 - 39300180
- SJ60WWR6 - 39300182
- SJ6DSW 001 - 39300058
- SJ72D4A - 39300220
- SJ72DA4 - 39300217
- SJ72DB4 - 39300195
- SJ72DW - 39300177
- SJ72WD6A/1 - 39300241
- SJ72WWB6 - 39300186
- SJ72WWB6/1 - 39300232
- SJ8DSB 001 - 39300061
- SM120WDN - 39300254
- SM156DPN - 39300215
- SM156WDP4A - 39300242
- SM18DL4 - 39300214
- SM4000C4 - 39300219
- SP36DG6 - 39300101
- SP36DWB6 - 39300128
- SP48DP6 - 39300102
- SP48DWB6 - 39300159
- SP48DWG6 - 39300127
- SP60DBR6 - 39300099
- SP60DSR6 - 39300131
- SP60DWR6 - 39300126
- SP60DWV6 - 39300125
- SP72DSB6 - 39300165
- SU120RB2 - 39300105
- SU180B2 - 39400029
- SU204B2001 - 39400194
- SU204BG2 - 39400272
- SU204BR2 - 39400218
- SU204S2 - 39400242
- UN20J72 - 39400213
- UNP204B - 39400146
- UNP24ABS - 39400271
- UNP252A - 39400245
- UNP252C - 39400164
- UNP252EG001 - 39400195
- UNP264P - 39400168
- UNP264S - 39400241
- UNP300R - 39400147
- UNP300RA - 39400238
- UNP300RS - 39400165
- UNP324RM - 39400263
- VE18LIG - 39100491
