Enter product code / model number
If your product charges up from the base or holster ensure it is sitting fully on the charging station base.
Try and lift it off the charging station and then re fit again.
Always disconnect your appliance from the mains before you start examining it!
Your product may have a charger similar to a mobile phone. Make sure it is plugged in fully into the cleaner. If the charger feels warm then its charging your product up!
charger plugged into the product
The cleaner should be switched off during charging.
It is normal for re chargeable products to take up to 16 hours to fully charge. If the power pack feels warm then that is a good sign that charging is taking place!
and help us understand how customers use our website. Our site won't work without them. By continuing to use our website you accept our
Find out more about cookies.