Not picking up the dirt

Empty the dust container

Press the release button firmly and remove the dust box, empty it out into your waste bin and refit it firmly until you hear it 'click' into place.

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Replace the paper bag inside the tank

The bag may be full. We recommend that you fit a new paper bag once it is 2/3 full. Unclip and remove the lid, then lift out the bag. Should you require replacement filters you can purchase them via the spares section of this website.

Paper bag

Paper bag inside the tank, note the filter around the motor suction

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Check that the belt is not broken or worn

If your cleaner is leaving fluff or hair on the carpet and not sweeping up the dirt it may be due to wear on the drive belt that makes the brush roll underneath spin round. Switch the product on and have a look at the brushes by carefully tipping the cleaner back. If the brushes are not spinning this may be due to the belt breaking. Belts will stretch and wear over time so it is a good idea to replace the belt regularly to keep the cleaner working efficiently. The brushes will also wear away and just like the belts will need to be renewed. You can purchase replacements from our spares site and follow these steps to get to the belt and brush roll.

Before doing any work please unplug the appliance.

The first step is to remove the brush cover on the bottom of your cleaner.

cover

using a standard Phillips screwdriver take out 6 screws

and lift off the cover to reveal the brush roll and belt

Remove the worn belt and or the brushes and fit the new belt by first looping it over the motor spindle. This may appear brown or even rusty which is perfectly normal.

loop belt

loop the other end of the belt over the brush roll, stretch the belt by pulling on the brush roll and push down into position. Before refitting give the brush a couple of turns by hand just to check that the new belt is not jammed.

loop belt overbrushpush down

push the brush down into place and turn by hand to make sure it is free to turn

fit cover

Finally re fit the cover and the screws

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Check the belt is not worn or broken

The brushes at the base of your cleaner spin round to brush fluff and debris found on the surface of the floor up into the cleaner. If the rubber drive belt breaks the brush will not be able to turn and you will notice it’s not picking stuff up in particular hair and fluff. Switch the cleaner on, tilt it over and look to see if they turn. Before you do any work on your cleaner please UNPLUG it from the electrical supply.

 

brush turning?

picture showing the brushes are not moving round

In order to get to the belt and brushes, turn the cleaner over and remove the brush cover plate. This is held on with 5 screws. A standard Phillips head screw driver will be needed to undo the screws. Now lift off the cover plate and the brush and drive belt can be seen.

remove the screwslift off cover

once all 5 screws are out lift the cover off as shown

Remove the belt and brushes. The belt may not be broken but simply stretched and not able to spin the brushes effectively. We recommend that you replace the belt and brushes once per year to keep the cleaner working effectively and give the best pick up possible. You can purchase replacements from the spares pages on our website.

Loop the belt over the motor spindle, don't worry if it looks brown or a rusty appearance that is normal.

fitting belt

Now loop the other end of the belt over the brush roll and pull to stretch the belt and fit it into the body of the cleaner. Once its fitted turn the brush by hand a few times to make sure that the new belt is not trapped.

fit brush

Finally fit the cover and secure with the 5 screws. Switch on and try the cleaner.

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Clean the filters

It is important in order to get the very best suction power and prevent the cleaner from overheating and cutting out to regularly clean the filtration system. There are 2 filters fitted to your machine, the pre motor filter is found under the bag. Open the bag door and lift the bag out, in the bottom is an oval filter. Dust it off and rinse under a warm tap.

 

pre motor filter

Blue pre motor filter

At the rear of the cleaner is an exhaust filter. Turn the cleaner round. To clean this just pull the clip down at the top of the cover, and wash the cover and filter in warm water.  Before you pop the 2 filters back make sure they are thoroughly dry, this can take up to 24 hours. Filters will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website.

unclip exhaust filter

Unclip the filter and remove for cleaning

exhaust filter
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Clean the pre motor filter

Remove the dust box and empty the contents into your bin.

Pull the filter from the right hand side - it will swivel out.

Unclip the filter to remove it from the dust box. It can be brushed or washed in warm water. Please ensure it has dried thoroughly before re fitting it to the cleaner.

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Clean the floor brushes

There are 4 brushes in total that will require cleaning from time to time.

The two sets of edge brushes can be unscrewed and cleaned. A standard Philips screwdriver is required to loosten the securing screw in the centre of the brush. Remove any debris tangled around them and then immerse in warm water to restore the shape needed to sweep effectively.

The main bar style brushes are secured in with a locking bar, use a standard Phillips screwdriver to undo the screw holding the bar in and remove it.

lift the brushes out for cleaning

Remove any debris tangled around the brushes an fit them back into Robo.com. The retaining bar should be placed in at an angle as shown when re fitting.

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The belt may be worn or broken

Before you start, please make sure your cleaner is unplugged. To get to the belt we will need to remove the hood, this is quite easy, start by lowering down the handle. Look either side of the handle near to the large rear wheels for the 2 securing screws. You will need a posi drive screwdriver to turn the screws anti clockwise in order to remove them. Now pull the hose out of the hood and pull the height adjuster knob out.Now lift the hood up and off.

Lift the brushes up to get them out. Take off the old belt and fit the new one around the motor pulley. It may appear to be rusty or dark looking. This is not a fault with your product, but do make sure any debris is moved before you hook the belt over the spindle. Fit the brush roll into the loop of the belt and stretch back to fit the brush roll  into its housing. Finally give the brush a few turns by hand to ensure it’s not jammed.Belts will require regular replacement. Should you require replacement belts you can purchase them via the spares section of this website.

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Check the brushes are turning

Underneath the cleaner there is a rotating brush bar that sweeps up dirt into the cleaner. If there are fluffy bits and hair left on the carpet it may be a good idea to check the condition of the belt that makes these brushes spin round. The belt may have broken in which case the brushes won't spin. Switch the machine on and tilt it back to have a look.

brushes

the cleaner is switched on but the brush bar is not spinning

If the brushes do not turn, then a new belt is needed. Belts will stretch and wear with use... it is a consumable item and not covered by our warranty. New belts can be purchased from our spares site. Before you fit a new belt please unplug the globe cleaner from the mains before starting the job. The belt is found under the top cover so we need to start by taking the cover off. Using a standard Phillips screw driver undo the 11 screws from underneath the cleaner.

11 screwsundo screws11 hood screws

undoing one of the 11 screws - circled in red for guidance in finding them

Once all 11 screws are taken out turn the cleaner over and lift off the height setting knob and the hose. Now prize the lid away from the body of the cleaner.

lift off hood

Lift out the brush by pulling from each side and take it out. Remove the old belt and fit the new belt over the brush and then push the brush roll down into the base. Stretch the belt over the motor spindle as shown here:

pulling belt over motor spindle

Turn the brush roll by hand a few times to make sure that it is free and the new belt is not trapped anywhere.

Fit the cover, hood and hose, turn it over and re fit the 11 screws.

re fit knob and hosescrews

re fit the screws

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Make sure the senors are clean

Robo.com3 uses sensors to find its way around your home and not bump into things, these can get dirty and the cleaner will not clean correctly. The sensors are fitted on the bottom of the product, on the bumpers and also on the dust box as shown by the arrows:

wipe the sensors clean with a dry cloth

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Check that the drive wheels are clean

Your Robo.com 3 has drive wheels underneath that allow it to move around your home and its possible that  hair, threads and debris may get tangled around them making it difficult to move around. Turn the robo.com over and clean away any thing trapped around the wheels, shown here by the arrow.

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Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

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