Brush won't turn

Empty the dust container

The dust box will need to be regularly emptied - for best results when it is 2/3 full. Unclip the dust container from the cleaner:

removing the dust box

Press the button at the bottom of the container then lift it off

slide to open the dust box

Take the dust box and place it over your waste bin. Slide the catch on the side of the dust box to release the flap and allow the dirt to escape.

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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The brush requires cleaning

To check the belt switch the cleaner on and turn it over to see if the brushes are spinning. Take care to keep fingers and clothing away from any moving parts. Note the handle selection switch must be switched to the 'carpet setting' in order for the brush to spin.

If the brush is not spinning or has become clogged up with hair / threads or debris then it can be removed for cleaning. Depending on your model there are two different ways to remove the brush for cleaning :

Use a small flat blade screwdriver to unscrew the lock. Lift the locking bar out and the brush can be removed

Removing the brush

on some models unclip the retaining clip as shown then the brush roll can be removed for cleaning

remove the brush retaining cliplift the brush out

Clean the brush and re fit. If the belt has snapped then it will be necessary to remove the top cover. Please refer to the ' how to replace the belt' blog on the Maintenance section for this product Should you require replacement belts you can purchase them via the spares section of this website

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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Clean the filters and dust box

The filters are found in the dust box, so start by pressing the release catch at the bottom of the container to remove it for cleaning:

remove the dust box

Press the release button as shown

empty the dust box

Place the dust box over your dustbin and empty the dirt out of the bottom by sliding the release catch.

Lift out the filter

Lift out the filter from the top

filters removed for cleaning

Remove the mesh cone and wash in warm water along with the hepa filter. The dust container can also be washed but ensure everything is dry before putting it back together, this can take up to 24 hours. For best results we recommend that you replace the filter once per year. new filters can be purchased from our spares section on the website.

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

Average rating
Did you find this useful?

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Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
Washing Machine
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