Smelly machine

Is the machine connected to your sink?

If your washer has been connected to drain out through your kitchen sink it is possible that smells from the sink can travel down the washing machine drain hose and make the drum smell when you open the door. If the waste pipe is not routed up above the basin of the sink it may be that dirty water from your sink is back filling into the washing machine.

Make sure that the waste pipe is fitted as shown, loop it up above the sink overflow to help stop dirty water and nasty smells form getting into your washing machine. Fix it up at the correct height with the 'U' Shaped hose support that came in the accessory pack inside the drum when the machine was delivered

correct fitting to the sink waste

the red line indicates the correct routing for connecting your washer drain hose to a sink

drain hose held up above the sink overflow with the supplied hose support

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washing Machines

Regularly do a maintenance wash with a dishwasher cleaner

Hoover recommend that once per month you use a dishwasher cleaner to remove smelly food deposits and keep your dishwasher hygienically clean. Simply add a sachet of Care plus Protect - by Hoover into your empty machine and set it on a hot wash to keep it smelling  nice and fresh. Please watch our helpful video.

  • You can purchase your Care plus Protect from the spares section of our website.
Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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Clean the soap drawer and dispenser

Soap deposits can build up in the dispenser and soap drawer which can make the machine smelly. Simply clean the dispenser, start by removing the drawer by pulling it out grasping both sides. Slight force may be needed to get it out.

pull the drawer out

With the drawer out it is possible to clean inside the soap dispenser body. Using a cloth with anti bacterial spray clean around paying attention to make sure the holes in the top of the soap dispenser are clear of any soap and mould build up. Now take the drawer to a sink and remove the cap that covers the fabric conditioner compartment.

remove the cap

Thoroughly wash the drawer with warm water and a mild detergent or anti bacterial spray to remove any soap or mould. Pay attention to the fabric conditioner cover (blue cap shown in the photo) and the drain hole found by turning the drawer over. Make sure this hole is clear.

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

Did you find this useful?

This solution applies to the following models:

Washing Machines

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Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
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