There is a fluff filter situated in the door entrance of your dryer. For best results clean this before you start using your dryer. If it becomes blocked with fluff the machine will not heat up. Open the door and lift the filter out. Gently pull the sides to open it out and scrape out the fluff build up.

Clean away any fluff build up

The Hoover heat pump dryer works in a more energy efficient way than a traditional tumble dryer and it is not necessary for it to get really hot inside the drum to dry your clothes. It  uses a different technology to achieve a high energy efficiency rating, which not only saves you money but also cares for the fabric of your garments.

It can take up to 30 minutes to feel warm inside the drum. Also check that the dryer is installed in a warm room, they are designed to work in a room that is always warmer than 7 degrees C. During winter months the product will not get hot if it is fitted in your garage or a cold room.

It is perfectly normal for your heat pump dryer not feel hot inside the drum when you open the door.

The air escapes from the dryer through a vent hose. This is the white corrugated pipe attached to your machine. If this becomes blocked or kinked the air can't escape and the dyer will not heat up. Pull the machine forward and disconnect the hose. Have a look to see if it is clogged up with fluff and make sure it is not trapped or kinked when the machine is put back. If it goes out through a hole in the wall it is a good idea to go outside the property and check the venting arrangement outside. If this vent is blocked or clogged or obstructed by something, the air can't escape and the machine will be unable to vent properly.

Vent tube found at the rear of the machine

The condensing filter found in the lower left hand side of the machine may require cleaning. Start by taking off the lower cover or plinth found at the base of the machine. Simply pull it away from the machine as shown. Next twist the three red toggles to unlock the filter and pull it out of the machine.

Pull the filter out and peel off the foam pad, wash the pad in warm water and dust any fluff out of the mesh part with a soft brush. Put every thing back together and try the dryer again.

simply peel the foam pad away from the filter body

The Hoover heat pump dryer works in a more energy efficient way than a traditional tumble dryer and it is not necessary for it to get really hot inside the drum to dry your clothes. It  uses a different technology to achieve a high energy efficiency rating, which not only saves you money but also cares for the fabric of your garments.

It can take up to 30 minutes to feel warm inside the drum. Also check that the dryer is installed in a warm room, they are designed to work in a room that is always warmer than 7 degrees C. During winter months the product will not get hot if it is fitted in your garage or a cold room.

It is perfectly normal for your heat pump dryer not feel hot inside the drum when you open the door.