Does not drain the water out

Check the drain pump for blockages.

Can you see water left in the drum?

Water left in the drum

First step is to open the filter flap, located at the bottom of the machine on the front left hand side.

Filter flap open

Pull the flap down from the top and you will see the filter in the middle and a drain hose tucked away on the right. Grasp this hose and pull it forward. Using a shallow dish to catch water, drain the machine by pulling the stopper out of the end of the hose. You may fill your dish a few times before the water stops flowing - pop the stopper back in when you need to empty the dish.

 

drain the water into a dish

If your machine does not have the emergency drain hose fitted to the pump it will be necessary to access the main drain hose found at the back of the machine. It will be necessary to pull the machine out of its location in most cases to reach this hose that will be fitted in the standpipe of your household plumbing. The picture shows the drain hose being disconnected from the stand pipe. Place the end of the hose into a washing up bowl to drain out the water by gravity. You may find that you collect three or more bowls of water. Once all of the water has been drained you are ready to remove the filter, please follow the next steps

Drain hose behind the machine

Once the water has stopped flowing you can take the filter out. Place a towel under the machine to catch any water that may come out as you now twist the filter anti clockwise until it comes free from the pump.

Remove any blockages or obstructions. Look inside the pump to see if anything is tangled around the propeller shaped part of the pump. Once all blockages are removed the machine should now empty away during the cycle. It's a good idea to clean the pump at least once per month to help prevent breakdowns.

debris in pump

coins and hair grips typically found inside the pump chamber, carefully remove any foreign objects

Pump is now clean and all debris removed

Before you re fit the filter clean the filter seal with fabric conditioner or liquid soap, this will ensure the filter will be water tight. The seal may be black or a 2 part white seal depending on your model.

Replace the filter make sure it is screwed back in tightly. The handle in the middle of the filter cap will be horizontal when the filter has been tightened sufficiently.Pop the machine back on through a cycle and check around the pump to make sure that there is no leakage and the water drains away at the end of the cycle. If your machine is connected to your kitchen sink it may also be worth checking that the connection to the sink is clear. Remove the washer waste pipe and clean out the sink connection.

clean the seals with liquid soap or fabric conditioner

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washing Machines

Is the waste pipe connected to your sink?

Sink

Has the drain hose been connected to your sink ? It may be joined to the sink plumbing with a pipe as shown in the image. This connection may become blocked with food deposits and fat. You can easily check and clean the pipe work. This kind of blockage will not prevent your sink from draining away but may be stuck inside the washing machine pipe.

Place a bowl underneath the sink to catch any water then disconnect the grey drain hose. Look into the end of the sink connection and remove any blockages or obstructions. If your kitchen is brand new check the end is not plugged off . Pop the waste pipe back on and select a drain cycle - the water should now flow out through the sink drain.

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

Average rating
Did you find this useful?

This solution applies to the following models:

Washing Machines

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Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
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