The filtration system will need to be cleaned out. The bag will need changing.

Remove then clean or wash the filter which is situated behind the bag assembly. If washed, leave the filter to dry. Do not scrub, use washing up liquid nor place the filters in a dishwasher.

Washing the filter behind the collection cannister

Remove then clean or wash the exhaust filter. If washed, leave the filter to dry. Do not scrub, use washing up liquid nor place the filters in a dishwasher.

Washing the exhaust filter

To check for a blockage in the pipe try droping a coin down the pipe, if it gets stuck then there is a blockage. Most blockages can be cleared by use of a rod such as a broom handle or similar.

Turn the machine over, the rating plate sticker at the bottom of the machine will have the details required. The information usually required by our customer service team are the model number which is 8 digits long (beginning with a 3), and the serial number which is 16 digits long.

Check to ensure that all the filters are fitted correctly and snugly into their housings.

Check the lid is firmly closed and the hose is also firmly inserted to its housing.

Try reducing the suction power by turning the power control knob.

Try plugging the product into another socket.

Try putting in another 13amp fuse

Static shocks sometimes occur when the product is used for carpet cleaning while the central heating is on, this normally occurs during the winter months. To overcome this situation polish the product with an anti static polish.

If the cord rewind does not retract fully, pull it all the way out, push the foot pedal and feed it back in. If it still gets stuck then call for service.

Remove then clean or wash the filter which is situated behind the bag assembly. If washed, leave the filter to dry. Do not scrub, use washing up liquid nor place the filters in a dishwasher.

Washing the filter behind the collection cannister

Remove then clean or wash the exhaust filter. If washed, leave the filter to dry. Do not scrub, use washing up liquid nor place the filters in a dishwasher.

Washing the exhaust filter

To check for a blockage in the pipe try droping a coin down the pipe, if it gets stuck then there is a blockage. Most blockages can be cleared by use of a rod such as a broom handle or similar.

Change the paper bag.

The filtration system will need to be cleaned out. The bag will need changing.

Remove then clean or wash the filter which is situated behind the bag assembly. If washed, leave the filter to dry. Do not scrub, use washing up liquid nor place the filters in a dishwasher.

Washing the filter behind the collection cannister

Remove then clean or wash the exhaust filter. If washed, leave the filter to dry. Do not scrub, use washing up liquid nor place the filters in a dishwasher.

Washing the exhaust filter

To check for a blockage in the pipe try droping a coin down the pipe, if it gets stuck then there is a blockage. Most blockages can be cleared by use of a rod such as a broom handle or similar.

Change the paper bag.