Terms & Conditions

Thank you for purchasing a Hoover Wizard Wi-Fi appliance which automatically comes with a 12 month call out, parts and labour guarantee.

During the first year Hoover approved engineers will replace or repair all defective parts free of charge, except for parts subject to fair wear and tear, such as interior lamps.

For full conditions please visit https://service.hoover.co.uk

To qualify for benefits under the guarantee, you must be able to provide proof of date of purchase and the appliance must have been supplied, maintained and used in accordance with Hoover instructions. The guarantee does not cover accidental damage, loss or damage arising from the breakdown of the product.

The guarantee excludes:-

  • a) Any faults which occur due to bad installation or misuse of the machine.
  • b) Repair of, or interference with, the machine by any person not authorised by the manufacturer.
  • c) Any parts which are fitted to the machine which are not original manufacturer’s parts.
  • d) Non-domestic use of the machine.
  • e) Operation at incorrect voltage.
  • f) The result of using this machine for any purpose other than those described in the instruction book.

HOOVERSERVICE

If your machine needs servicing simply call 03444 995599 and you will be connected to your local service office. (Lines open: Mon-Fri 8am-6pm, Sat 9am-5pm, Sun 10am-4pm).

We may record your phone calls with our representatives to monitor and improve the quality of service we provide.

By returning the product registration card, you do not affect your statutory rights.

Extended Guarantee

Providing that you register your new appliance within 28 days of purchase in accordance with the Hoover Wizard Wi-Fi promotion, Hoover guarantee the labour for an additional 4 years and increases the parts guarantee to 10 years from the date of purchase. In years 2-5 Hoover approved engineers will replace or repair all defective parts free of charge, except for parts subject to fair wear and tear, such as interior lamps.

In years 6-10 replacement parts will be supplied free only if fitted in the UK or the Republic of Ireland by Hoover and the appropriate labour charges paid (Terms and conditions apply see service.hoover.co.uk)

Important Data Protection Information

Hoover Limited and our business partners will use your information (which you or others have provided to us) to provide the requested service and for administration (including the recovery of any amounts owing, where applicable) marketing, market research, customer surveys, regulatory reporting, to check and verify your identity and analytics and testing purposes. Your information may also be shared with other selected companies acting on our behalf., Hoover Limited, our business partners and third parties may use your information to tell you about any offers, products or services which may be of interest to you. You may therefore be contacted by mail, telephone, email and/or other electronic messaging services unless you have asked not to be.