No suction and not picking up

A helpful troubleshooting video

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A helpful video guide

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Clean the filters

To keep your cleaner working efficiently the 2 filters will need to be regularly cleaned. The first filter is found at the front behind the cover as shown. This is the exhaust filter.

exhaust filterexhaust filter

peel the black foam filter out of the cover and wash in warm water, make sure it is dry before re fitting

The other filter is found inside the dust box and is the hepa filter. This filter has been designed to catch microscopic dust particles so will need to be dusted out regularly and washed in warm water from time to time. We recommend that you replace this hepa filter at least once per year to ensure that you continue to get the maximum suction from the cleaner. Filters can be purchased by clicking on the spares section of this web site.

Start by removing and emptying the dust box. Press the release button at the top of the dust container and take to your dustbin or a bin bag. Press the catch at the top and the flap at the bottom will open releasing  the dust. Shake the container to remove all of the dust inside.

remove dust box

the flap opens to release all of the dust

flap opens

To remove the filter you will need to twist the lid off the dust box and lift it off. Twist the filter to remove it from the lid and separate from the mesh screen. Dust everything out but for best results wash in warm water and let dry thoroughly.

open dust boxwash filter

It is a great idea to have a spare set of filters so that you can continue your house work while the filters that you have washed are drying out! Click on the web site to purchase a spare set.

When everything is clean and dry re assemble the product ready for use.

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Clean the filters

In order to get the very best suction from your cleaner keep the filters clean. Remove them from the product and clean by brushing or washing them in warm water. If they have been washed make sure they are thoroughly dry before popping them back in. Hoover recommend that you replace the filters once per year and these can be purchased from the spares section on our website.

start by removing the dust box

Press the button as shown to release the container from the cleaner. Start by emptying it into your dustbin.

Open the dust box by pressing the button

With the lid open the filter can be seen inside the lid and the red cone inside the dust box. This locks in place twist it so the arrow lines up with the open padlock symbol. Remove the cone and filter. The filter can be washed in warm water along with all of the other dust box parts.

filter (left) cone in the centre and the dust box can all be cleaned in warm water

 Once all the parts are dry, reassemble the dust box and fit it back onto the cleaner, its now ready for use.

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Clean the hepa filter and mesh screen

To get the very best suction from your cleaner please remove the dust box and empty it. Now twist the lid anti clock wise until the arrow on the lid lines up with the word ' open' and lift the lid off.

take the filter out to a waste bin and dust it clean. For best results wash in warm water but make sure it is completely dry before re fitting, this can take up to 24 hours. Its a good idea to replace the filters at least once per year and these can be purchased from the spares section of the website.

The plastic dust box and mesh screen may also be washed in warm water.

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Empty the dirt container and clean the filters

To keep your cleaner working efficiently with good suction power and also to stop it overheating and cutting out we advise you to keep the filters clean. Your product has 2 filters, the first is the hepa filter that you will find inside the dust container. Lift the clip as shown at the top of the dust container and lift it up.

remove dust box

 Twist the lid anti clockwise so that the arrow lines up with the open padlock. Lift the lid (with the filter attached) off. Now you can empty the contents of the dust box in your bin.

 

twist lid offhepa

You will notice a mesh screen, twist this anti clockwise to remove it and rinse it off under a warm tap. Now twist the hepa filter anticlockwise to remove it from the lid. This filter can be dusted off with a brush and washed under warm water.

 

lift off cover

The second filter is located at the back of the cleaner between the 2 rear wheels. This is the exhaust filter simply release the cover and run under a warm tap.

Before you put everything back together make sure the filters are thoroughly dried out and this may take up to 24 hours. Filters will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website

lift out

take the foam filter out of the cover and wash under warm water

foam exhaust
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Empty the dirt container and clean the filters

To get the best suction power and prevent your cleaner overheating and cutting out we recommend that you keep your filters and dust box clean. Remove the dust box from the cleaner by pressing the release catch next to the handle. Place it over your dust  bin or a bin bag and open the dust release flap.

opening the dust box

 Inside the top of the dust box you will find a pre- motor hepa filter. Twist the lid anticlockwise to line the arrow up with the open padlock and lift the lid off

Lift the filter off and dust out or wash in warm water to get it really clean. The cyclone unit inside the dust box can be removed by pulling it out with the lifting hook and can be washed out under some warm water.

 

twist off the lidlift out filter

lift out the filter and foam pad - wash in warm water and allow to thoroughly dry

pull out cyclonic unit

pull the cyclonic unit up and wash in a bucket of warm water make sure it's dry before you pop it back in

You will find the exhaust filter situated on the cleaner underneath where the dust box sits, twist the cover anti clockwise and lift the hepa filter out. Dust it off or wash under warm water. Any filters or parts of the dust box that are washed must be left for 24 hours to dry thoroughly. Filters will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website

exhaust filter coverexhaust filter

the exhaust filter can be seen sitting inside the cleaner

lift out

lifting the exhaust filter out for cleaning

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Empty the dirt container and clean the filters

To keep your cleaner working efficiently and give maximum suction power we recommend that you clean the filters regularly. This will also prevent your cleaner from overheating and cutting out. There are 2 filters on your product, the pre motor hepa filter is fitted at the front – lift the cover marked ‘hepa filter’ and press down on the yellow catch. The filter will pop out and can be removed for cleaning. Dust off loose dirt with a brush and then wash under a warm tap.

 

Lift this cover to find the filter

The second filter is the exhaust filter and this can be found on the right hand side (looking from the back of the product) in the centre of the rear wheel. Grasp the cover and twist anticlockwise to lift it off. Pull the filter out of its housing and dust off or wash under warm water.

 

Exhaust cover removed

Please don’t use any detergent when washing your filters warm water is fine and make sure that they are thoroughly dry before you put them back in. This normally takes 24 hours. If you wish to purchase replacement filters then visit our spares website to place your order.

Left to right: exhaust filter, pre motor filter

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Empty the dirt container and clean the filters

To keep your cleaner working efficiently with full suction power and to prevent it overheating and cutting out we recommend that the filters are regularly cleaned. There are 2 filters in your product: the hepa filter is found inside the dust box. Release the catch on the carry handle and lift the box out. Empty the contents out over your dust bin by pressing the flap release catch.

 

remove the filter

Now put your hand into the dust box and grasp the bottom of the filter, it’s a bit like changing a light bulb so twist anticlockwise and pull the filter down. Now you can remove the fine mesh cage by pulling it down. Wash this under a warm tap. Dust the hepa filter with a brush and run under a warm tap to remove the dust.

The second is the exhaust filter found at the back of the cleaner between the wheels. Unclip the cover take the filter out and simply wash under a warm tap. Filters will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website.

Exhaust filter

exhaust filter found at the rear of the cleaner

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Empty the dust box

The dust box may be full. Take the cleaner to your dust bin and press the release catch as shown. The container flap will open and the collected dirt will fall into your dustbin.

For best results empty the dust box when it reaches 2/3 full.

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Empty the dust box

Hoover recommend that the dust container is emptied when it is two thirds full. Press the bin release button found at the top of the dust container and pull the container away from the cleaner to remove it. Place it over your dustbin and open the flap at the bottom by pressing the catch as shown, allowing the dirt to empty out of the container.

Press the catch to open the container to empty out the dirt and dust.

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Vacuum Cleaners

Empty the dust box and clean the filters

To maintain full suction power and your cleaner pick up effectively we recommend that you empty the dust container when it is 2/3 full. There are 2 filters on the cleaner and these should be regularly cleaned. Start by emptying the dust box, press the container release at the top of the handle as shown.

lift off the dust container

Take the container to your dustbin or a bin bag and press the release trigger to open the flap, shake the container to release all of the dirt.

emptying the dust box

Twist the top off the container to remove the hepa filter and foam pad. Dust the filters but for best results we recommend you wash them in warm water. Please make sure they are thoroughly dry before re fitting, this can take up to 24 hours. We also recommend that you replace the filters at least once per year and you can purchase new ones from the spares section of our website.

lift out filterlift out the cyclonic unit

The cyclonic unit can be lifted out of the container as shown and cleaned by immersing in warm water along with the container. Make sure everything is dry before re assembling.

The second filter is found at the back of the cleaner as shown.

Exhaust filter at the back

Peel the filter out of the cleaner and wash in warm water.

Clean the whiite part of the filter

White exhaust filter removed ready for cleaning

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Empty the dust container

We recommend you empty your duct container when it gets to 2/3 full. Simply press the release catch found at the top of the dust box and lift the container off.

dust box off

Take the container to your dustbin or place over a bin bag and press the bin empty release to open the flap at the bottom of the container. Shake the container to loosen up the dirt so that it falls out.

open

press the release button on the top of the dust box to open the flap and let the dust out

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Empty the dust container

To get the best suction and pick up from your cleaner it is important to empty the dust box when it reaches 2/3 full. Simply remove from the cleaner by pressing the container release button as shown

remove dust box

Take the dust container and place it over your dust bin or a bin bag and press the release button to open the flap and allow the dust to empty out. Shake the container to remove all of the collected dirt.

open the flap

press the red release button to open the flap

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Empty the dust container

Start by taking the dust container off the cleaner by lifting the release catch to remove the container.

lift the catch to release the container

Take the container to your dust bin.

Look closely at the lid of the container to find the padlock symbol. Twist the lid anti- clockwise until the 'open padlock' icon is in line with the arrow. The lid will now lift off.

 

Twist the lid off by turning anti - clockwise notice the padlock symbol on the left of the lid

twist the lid off by turning anti - clockwise notice the padlock symbol on the left of the lid

Remove the filters and the cone found inside the container, this is best done with the dust container placed over your waste bin. Now tip the contents of the dust container into your waste bin. Give the filters a good clean, they can be brushed or washed in warm water. If they are washed please allow them to dry thoroughly before you pop them back in.

When you are refitting the inner cone back inside the dust container note that it has a locking plastic tab that sits in a slot in the bin above the word ' filter access'. Please ensure this is fitted into the slot other wise the container lid will not go back on.

location of the cone

picture showing the cone locking tab correctly located in the slot

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Empty the dust container and clean the filters

To keep your Curve vacuum in good working order and to prevent it from overheating and cutting out we recommend you regularly clean your filters and dust box. There are 2 filters on the product firstly take the dust container off by releasing the clip on the carry handle. Place the container over your dust bin and press the ‘easy empty’ button to release the flap to empty the contents of the dust box

Lift dust box out

 Now twist the lid of the dust box anti clockwise to line the arrow up with the open padlock icon (pic) Remove the hepa filter and wash in warm water. The inside unit may also be removed by pulling it up with the silver hook once removed wash in warm water (pic)

 

Empty dust containerFilters

The second filter can be found under a cover situated under where the dust box fits:Lift the cover off and wash this filter in warm water.

 

Exhaust filter

Please don’t use any detergent to wash the filters and dry out thoroughly before putting them back together this usually takes 24 hours. Filters will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website.

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Empty the dust container and clean the filters

To get the best suction power from your cleaner you should regularly empty the dust container and clean all of the filters on your product. Remove and dust the filters out then wash them in warm water for the best results, make sure they are thoroughly dry before refitting them into the cleaner. Filters will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website.

empty the dust box and clean the heap filter as shown here

remove the blue pre motor filter and wash in warm water

exhaust filter

the exhaust filter is found at the back remove and wash in warm water ... allow 24 hours for all filters to dry before you re fit them

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Empty the dust container and clean the filters

To keep your cleaner working effectively and producing the best possible suction it is important to regularly empty the dust container and keep the filters clean. To empty the container start by removing the dust container by pressing the release button on top of the product as shown. 

press the release button and lift container off

To open the box so that it can be emptied and to also clean the hepa filter twist the lid until the 2 arrows line up, then the lid will come off.

twist the lid until the arrows line up then lift the lid off

Tip the contents of the container into your dust bin or a bin bag. You can wash the bin with warm soapy water making sure it is thoroughly dry before re assembling onto the cleaner. Twist the filter to remove it from the lid. Pull off the mesh screen and dust the mesh and filter with a brush. Hepa filters trap microscopic dust particles and the best way to clean the filter is to wash it in warm water. Make sure it is dry before re assembly, we recommend that you replace the filters once per year and new ones can be purchased from the spares pages on our website. It is a good idea to have a spare one to use in the cleaner when you are waiting for things to dry!

twist and remove the hepa filter for cleaning

The last thing to check is the exhaust filter, found at the back of the cleaner where the warm air escapes. Start by unclipping the cover as shown

unclip the exhaust filter cover

Now peel the filter out and wash in warm water. Make sure it is thoroughly dry before you pop it back in!

Re assemble the product and try again. We do recommend that you replace the filters regularly so if washing them does not improve the cleaners performance it may be a good idea to purchase some new ones. Why not place an order from our spares site?

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Empty the dust container and clean the filters

To keep your cleaner working effectively and giving the best possible suction we recommend that the duct container is emptied when it is 2/3 full and the filters are kept clean. To empty the dust box start by removing it from the cleaner by pressing the release trigger on top of the handle.

Press the trigger to remove the box

Take the container to your dust bin or a bin bag, pull the release trigger to open the flap at the bottom and shake to remove all of the collected dirt. There are 2 filters found in the dust box, twist the lid to open it and remove the hepa filter and foam pad found in the top. Dust both filters to remove dust and for best results wash in warm water. Please make sure they have thoroughly dried before popping them back in, this can take up to 24 hours. We recommend that you replace the hepa filter once per year and you can purchase new ones from the spares page on our web site.

lifting out the hepa filter

Also inside the container you will find the black cyclonic unit make sure this is not clogged, it along with the whole dust container can be washed in warm water.

Left to right: Hepa filter, cyclonic unit and the dust container

Left to right: Hepa filter, cyclonic unit and the dust container

The re is also a filter found at the rear of the cleaner where the warm air escapes. Unclip the filter cover as shown.

unclip the exhaust filter

Dust the filter with a brush or for best results wash in warm water, making sure it is fully dry before popping back.

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Empty the dust container and clean the filters

The dust container will need to be emptied regularly to keep your whirlwind cleaner working effectively. There is also a filter inside the container that should be cleaned regularly. Start by removing the dust container from the cleaner. Press the release button as shown and lift it off.

press the button on top of the dust container

Now press the lid release to open up the dust container. Remove the blue hepa filter and foam pad. To clean simply dust with a brush, or wash in warm water if it is really dark coloured. Make sure that it is allowed to dry thoroughly before re fitting to the container. We recommend that you replace the filter once per year with a new one which can be purchased from the spares section of this website.

press the button as shown to open the lid

press the button as shown to open the lid

remove the hepa filter and foam pad for cleaning

remove the hepa filter and foam pad for cleaning

To empty the dust container remove the red cone and grey cyclonic unit and simply tip the contents in the bottom of the container out into your dust bin. All these parts may be washed in warm water to help clean them but please make sure everything is dry before putting it all back together.

lift out the conewith the cyclonic unit removed the container can be emptied out into a dustbin

with the cyclonic unit removed the container can be emptied out into a dustbin

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Empty the dustbox and clean the filter

Remove the hand held part of the cleaner and release the dust box by pressing the button on the handle. Empty the contents of the duct container in your dustbin. Brush the fibre filter to remove dust. For best results wash the filter and the dust container in warm water and allow to dry thoroughly before re fitting to the product..

dust container on the right cloth filter centre and body

Grey cloth filter in the centre with dust box on the left

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Empty the dustbox and clean the filters

If the suction power seems to be reduced and the product is not picking up it may be because the filters in the cleaner need to be cleaned. There are two filters in the product one at the top of the dust box and one that is fitted underneath the dust box. Start by pressing down the dust container release button found at the top next to the carry handle as shown:

press the green button to release the dust container

Take the dust container to your dustbin, hold it over the bin and press the container empty button at the bottom and the flap will open shake to remove all the debris.

Twist the lid to release it, lift out the filter and the dust cone.

left to right dust cone, dust container, filter and lid

left to right dust cone, dust container, filter and lid

Wash all the components in warm water - please make sure that they are thoroughly dry before popping it all back together. Hoover recommend that you replace the filter once per year and these can be purchased from the spares section of our website.

exhaust filter access

With the dust container removed it is possible to get to the exhaust filter, twist the cover off.

Exhaust filter (blue)

Twist the blue filter frame out. This filter can be washed in warm water and left to dry thoroughly before its fitted back in. We recommend that the filters are replaced once per year -  they can be purchased from the spares section of our website.

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Fit a new bag and clean the filters

To keep your cleaner working effectively and with the best suction power the bag should be replaced when 2/3 full and the filters kept clean. To replace the bag first open the bag door by pressing the release catch as shown.

open the dust box

Lift out the bag and throw it away

Pull the bag up and throw it away

There is also a filter to be found behind the bag. Take it off and dust it out. Hepa filters trap microscopic dust particles and for best results wash the filter in warm water. Be sure to let the filter dry thoroughly before re fitting back into the cleaner. We recommend that you replace the filters once per year and you can buy fresh filters and bags from the spares pages on our website.

Press down on the clip and detach the filterWash this filter in warm water

Wash this filter in warm water

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Fit a new paper bag and clean the filters

To keep your cleaner working efficiently and give maximum suction power we recommend you regularly clean the filters. This will also prevent it from overheating or cutting out. There are 2 filters on your product, the first one is found behind the bag. Open the dust box by pressing the catch at the centre of the bag cover and take out the bag. If your bag is more than 2/3 full it’s a good idea to throw it away and pop a new one in.

open the bag door

lift out the bag carrier and replace the bag. Please do not try to empty it

replacing the bag

Behind the bag is the pre motor filter (yellow in colour) which can be slid upwards to remove it for cleaning. Dust it out with a brush but for best results wash in warm water to remove microscopic dust particles. Make sure it is thoroughly dry before re fitting. We recommend that you replace the filter once a year to get the very best suction and dirt pick up. Replacements can be purchased on our spares pages found on this website.

lift out exhaust filter

The second filter is found at the top of the cleaner next to the control switches. This is the exhaust filter - this is where the warm air escapes from the cleaner and should be removed and washed in warm water to keep the cleaner working efficiently. Please make sure it is dried thoroughly before popping it back in.

lift out the filter

exhaust filter cover removed - lift the filter up for cleaning 

Always use genuine Hoover bags ... please view our helpful video for more information.

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Fit a new paper bag and clean the filters

To keep your cleaner working efficiently and give maximum suction power we recommend you regularly clean the filter. Keeping things clean will also help to prevent it from overheating or cutting out. The pre motor is found behind the bag. Open the dust box by pressing the catch at the front of the bag lid and take out the paper bag. If your bag is more than 2/3 full it’s a good idea to throw it away and pop a new one in. Now pull the filter up to get it out of the rear of the bag compartment. You can clean this filter by using a brush to free it from dust and then wash it in warm water. Allow the filter to dry thoroughly before re fitting.

Please don’t use any detergent to clean your filters. Filters and paper bags will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website.

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Fit a new paper bag and clean the filters

To keep your cleaner working efficiently and give maximum suction power we recommend you regularly clean the filters. Keeping things clean can prevent the cleaner from overheating or cutting out. There are 2 filters on your product, the first one is found behind the paper bag. Open the dust box by pressing the catch at the front and take out the paper bag. If your bag is more than 2/3 full it’s a good idea to throw it away and pop a new one in. Now slide the yellow filter up to get it out of the rear of the bag compartment. You can clean this filter by using a brush to free it from dust and then wash it in warm water.

Bag door open

The second filter is found at the back of the cleaner between the wheels, lift the cover up and take the filter out. Dust off any debris or wash in warm water.

Please don’t use any detergent to clean your filters.Filters and paper bags will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website.

Exhaust filter

Exhaust filter

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Replace the bag and clean the filter

If the suction power is not good then replace the paper bag and clean the filter. Start by opening the bag door.

open the bag door

pull the catch back and lift off the lid

Push the bag locking catch down

lift bag out

then lift the bag out

push down on the filter clip, remove the filter for cleaning. For best results fit a new bag and wash the filter under warm water. Be sure to allow the filter to dry thoroughly before you pop it back in.

Replacement bags and filters can be purchased from the spares section of our website.

remove and clean the filter
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Replace the paper bag

Hoover recommend that you replace the bag when it is two thirds full. New bags can be purchased from the spares section of the website.

Open the bag door, lift out the bag carrier with the bag attached. Remove the bag and place it in your dustbin. Finally fit the new bag to the carrier, pop it back in and your ready to go.

open the bag doorlift out the bag

Dispose of the old bag when it is 2/3 full and fit a new one

fitting a replacement bag
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Watch our troubleshooting video

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Watch our video guide

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Watch our video guide

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Watch our video guide

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Watch our video guide

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Check the brushes are spinning round

Switch the cleaner on and press the brush control switch to 'on' - Push the button indicated in the picture with the green arrow. (the brushes will only spin if switched on)

Look through the clear window to see if the brushes are rotating. If they are not turning round, the cleaner will not pick dirt and debris up and this may be due to the belt breaking or a build up of debris around the brushes.

Before doing any further checks please UNPLUG the cleaner from the electricity supply.

To get to the belt turn the cleaner over and prize out the 2 little roller wheels as shown. The screws for the brush cover are found underneath the wheels. Flick them out with a flat screwdriver.

use a screwdriver to push out the wheels

use a screwdriver to push out the wheels there are 2 - one on each side, keep these somewhere safe.

Using a standard Phillips head screwdriver loosen the 2 screws found in the wheel recess.

remove the wheel to find the screwremove the cover

Once the two screws have been removed pull the brush cover off. Check the belt has not broken (shown on the left in the above picture) If its broken replace with a new belt which can be purchased from the spares section on our website or ringing our dedicated spares team. Clean any build up of hair or threads around the brushes which will stop your Velocity cleaner from picking up effectively so remove anything tangled up in there.

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Check the brushes are spinning round

If the cleaner is being used in the upright mode , the brush roll found in the foot of the product needs to be spinning round for the best pick up performance. Check the on / off switch slider has been pushed down to the bottom setting. The mid way setting will switch the cleaner on but only give suction, push it down to the bottom setting to switch on the brushes. A build up of hair and debris tangled up around the brush roll will stop the cleaner picking up or may completely jam the brush and prevent it from turning.

Turn the product over to remove the brush roll for cleaning:

 

Twist the catch to the 'unlock' padlock symbol and remove the locking bar. The brush roll will lift out for cleaning.

  • NOTE - There is not a belt in this product.
remove the latch (on the left)brush roll removed for cleaning

brush roll removed for cleaning for best results replace the brush once per year. A new one can be purchased from our spares section of the website

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Check the floor brush is not blocked

If the cleaner is not picking up with the floor nozzle then the reason for this is it may have become blocked. Take the floor brush off the extension tube and examine it for any debris that may have got stuck in it. Look in the tubing and the hole in the bottom of the nozzle to see if it is blocked up. If it is then clear out any debris and try again. If the brushes on it are worn or the litter picker strip is worn away then the pick up with the brush may be poor. To purchase a new one please look on the spares pages of our website.

floor nozzle

typical floor nozzle or brush - inspect for restrictions or blockages

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Vacuum Cleaners

Check the lower hose section for blockages

There may be a blockage in the lower hose that leads into the main cleaning hose. Dirt travels up from the floor area through this hose and is sucked into the dust box, it's possible that something may be stuck in there. To check the lower hose start by separating the cleaning tools hose. Remove the hose from the lower section by twisting it anti - clockwise and pulling it up.

Twist the hose to remove

Now look down and inspect the lower end of the hose - the belt cover plate can also be removed and a coin dropped through this small hose section. If it does not appear at the other end near to the brush roll there is something stuck in the hose. Carefully pull any trapped debris clear.

inspect the foot hose

unscrew and remove the belt cover from the base to check the other end of the hose.

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Clean all of the filters

To get the very best suction it is important to keep the 2 filters clean. The exhaust filter is found at the front of the product behind a cover. Unclip the cover, peel the micro filter out and dust it out. For best results we recommend you wash this in warm water making sure it is thoroughly dry before re fitting.

unclip the exhaust filterpeel off

peel out the filter

There is also a hepa filter in the dust box. It is a hepa filter which means it will trap microscopic dust particles and it will need to be regularly cleaned and replaced once a year to keep the suction strength of the cleaner good. Filters can be purchased from the spares web site. Remove the dust box by pressing the release button found at the top of the dust box.

dust box

Empty the dust container out into your waste bin or a bin bag. Next twist the lid of the container until the 'open' symbol lines up with the arrow as shown. Now lift off the lid and twist the filter anti clockwise to detach it from the container lid.

line up arrow and open

Twist the filter anti clockwise to remove it from the lid. Pull the mesh screen off and dust every thing out with a brush. For best results wash the filter and mesh in some warm water but make sure every thing is dry before you put it all together again.

removing filter

clean the filter shown here in the technicians hand by removing the mesh and washing in warm water

Put every thing back together and check the suction power. Should it not be as good as usual then it may be an indication that the filters need to be replaced altogether. Click onto the spares site to purchase some! Consider buying a spare set to have ready to pop in when you have washed the originals and are waiting for them to dry?

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Clean the exhaust filter

The exhaust filter is located in the top part of the handle. Squeeze the catch together and pull out the filter cartridge as shown

squeeze the sides of the cartridge to remove the exhaust filter

Remove the foam outer filter and clean both parts by dusting with a brush or wash in warm water. Please make sure that both parts are thoroughly dry before re fitting. For best results Hoover recommend that you replace the filters once per year and new filters can be purchased from the spares section of our website.

Foam exhaust filter removed from the cartridge

Foam filter ( on the left) removed from the cartridge for cleaning

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Clean the exhaust filter

There is an air exhaust filter fitted at the rear of the cleaner and should be cleaned regularly. If it becomes clogged the suction power will be reduced, it is really easy to clean start by unclipping the filter cover.

start by un clipping the filter cover

Now remove the filter and clean it by dusting it with a brush or washing it in warm water. If it has been washed please make sure it is thoroughly dry before re fitting to the cleaner. Hoover recommend that the filter is replaced once per year and new filters can be purchased from the spares section of this website.

remove the filter for cleaning

remove the blue filter for cleaning

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Clean the filters

To keep the cleaner working efficiently and effectively the filters will need to be cleaned regularly. There are 2 filters on the cleaner the first of which is inside the dust box. Start by removing the dust container from the product by pressing the release button on the top of the container, place over your dust bin or bin bag and press the catch on the bottom of the container that will open the flap and allow the dust to escape. Give the container a shake to help release all of the dust and dirt.

bin offempty

Once the container is empty put your hand up inside the container, grasp the bottom of the filter and twist anti clockwise to release the filter and remove from the bottom of the dust container.

clean filter

Once removed from the dust container, slide the mesh screen off the hepa filter  and give them both a good dusting with a brush. The hepa filter is designed to capture microscopic dust particles and allergens, for best results wash it in warm water and allow 24 hours for it to dry thoroughly before re fitting. We recommend you replace this filter once per year and you can easily purchase new filters from the spares section on our web site. Why not have a spare ready to pop in the cleaner when the original is drying out after washing? That way you can continue your house work straight away!

The second filter is the exhaust filter which can be found at the rear of the cleaner where the warm air escapes. Unclip the cover, peel the foam filter out and rinse under warm water. Ensure that it is dry before popping it back in to the cleaner. Keeping both filters clean and regular replacements will make your cleaner pick up effectively and deliver a good suction power.

lift off cover

flick the catch up to remove the exhaust filter cover, peel the filter out ready for cleaning

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Clean the filters

There are two filters on your Freedom vacuum  and these need to be cleaned on a regular basis to keep the product working efficiently. If the cleaner loses suction power it may be that the filters are clogged and require cleaning. The exhaust filter is situated on top of the hood as shown:

exhaust filter

Wash the filter in warm water and allow to dry thoroughly before re fitting.

The second filter is located in the top of the dust box, take the box off the cleaner and empty the dirt out into your dustbin. Unclip the top of the dust box:

Remove the blue hepa filter and wash in warm water. Make sure its thoroughly dry before re fitting. We recommend that for the very best performance from your Freedom cleaner you replace the filters once per year. Replacements may be purchased from the spares section of our website.

removing the hepa filter

The dust box and suction unit can also be washed in warm water.

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Clean the filters

If the suction power is not good or your Reactive vacuum is not picking up dirt, the problem may be due to a blockage in the filters. There are two filters fitted along with the separation system that we recommend you clean on a regular basis. To do this start by removing the dust container from the body of the cleaner, press down the catch at the top and pull away from the body. Take the dust container to your dust bin and empty the contents out by releasing the flap at the bottom of the container as shown. Simply press the release button.

Now twist the lid at the top of the container anticlockwise and remove it. There is a filter in the top of the lid which can be brushed clean or washed in warm water. The dust separator can be pulled out through the top of the container and dusted down with a damp cloth or washed in warm water.  If you do wash the filter or the separator please make sure it is thoroughly dry before it is put back.

On the right is the separator being removed, to the left is the round pre-motor filter 

Your Reactive vacuum also has an exhaust filter fitted at the front of the base, to remove it slide the catch to the unlocked padlock icon and lift the filter off. This can be dusted with a brush or washed in warm water but please ensure its dry before you place it back into the product.

At Hoover we recommend you replace both filters each year to keep your cleaner working efficiently, these can be purchased from the spares section of our website.

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Vacuum Cleaners

Clean the filters

The Capture vacuum cleaner has two filters which may require cleaning. If your cleaner has lost suction power or is not picking up the reason for this may be that the filters now need to be cleaned. We also recommend that for the best performance that you replace these filters once per year. Replacements can be purchased from the spares section of our web site, cleaning the filters is a quick and easy job. Start by opening the bag cover by pressing the release catch at the front as shown.

open the bag cover

Now lift out the bag and if it is more than two thirds full it is a good idea to fit an new one. You can buy a supply of bags from the Hoover spares section on this website. With the bag removed the yellow filter can be slid up and out of the housing ready to be dusted with a brush or for best results washed in warm water. If you do wash it make sure it is thoroughly dry before re fitting.

lifting out the bag

lift out the bag and slide the yellow filter out ready to be cleaned (shown below)

filter lifted out for cleaning

The second filter is located at the rear of the cleaner, lift the cover off and remove the filter ready for cleaning. Simply dust it with a brush or for best results wash it in warm water making sure it is thoroughly dry before it is refitted.

unclip the cover

unclip the filter cover (above) and remove the blue filter for cleaning.

remove and clean the blue filter
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The filters may be dirty

Keeping the filters clean will improve the suction power of your Breeze vacuum. There are two filters in the cleaner and it's really easy to find them and clean them.

The exhaust filter is found at the back of the cleaner as shown. Start by pulling on the release clip to remove the filet cover.

release the exhaust filter coverexhaust filter found behind the coverexhaust filter removed

Remove the filter for cleaning. This can be done with a brush or the filter unit can be washed in warm water. Please make sure that it thoroughly dry before re fitting it to the cleaner.

The second filter is found in the lid of the duct container. First remove the container from the product by lifting the release catch on top as shown here.

removing the dust container for cleaning

Now look for the pad lock symbol and twist the lid off anti clockwise until the open pad lock icon lines up with the arrow on the container body. The lid will now lift off and the filters can be taken out for cleaning.

twist the lid anti clock wise and lift off the lidpre motor filters

Both these filters can be dusted clean or washed in warm water, if you do wash them please make sure that they are dried thoroughly before re fitting them. Clean the blue fibre filter and the spongy bit.

To keep your Breeze in tip top condition Hoover recommend that your replace the filters once per year or if they are very dirty and won't clean up. Replacements can be purchased from the spares section of this website.

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Check for a blockage in the hose

To check the hose for a blockage simply remove it from the cleaner, hold it upright and drop a coin down through the hose from the top. If the hose is blocked the coin will not drop out of the hose.

If the coin appears at the other end then its unlikely the hose is blocked.

drop a coin down the hose

If the coin remains inside the hose then there is something stuck inside the hose. This will reduce the suction power and the cleaner will not pick up. Push a broom handle down the hose to carefully push out the obstruction or blockage.

Using a broomhandle to unblock a Hoover hose
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Vacuum Cleaners

Check the brush roll is spinning around

To check the brush roll is spinning around, simply switch the product on and tilt it over to see if the brushes are rotating . If they are not, the drive belt may have snapped and need to be replaced. If they are turning the brush may simply need a clean, switch off the product and unplug it then remove any hair or debris that may be tangled around the brush roll. We recommend that you change the belt even if it is not broken at least once per year and the brushes when the bristles have worn down. Doing this keeps your cleaner working efficiently. To do these checks turn the cleaner over and using a standard Phillips screwdriver remove the 7 screws that hold the brush cover in place.

Now lift off the cover

With the cover off the brush and belt can be removed for cleaning or replacement You can purchase new belts or brush rolls from the spares section of our website

brush roll being lifted out with the belt attached (on the left)

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Vacuum Cleaners

Clean the dust box filter

Firstly empty the contents of the dust box, to do this place the cleaner over your dustbin and press the release catch as shown to open the dust box flap. The dirt will empty out into your dustbin.

Now close the flap and remove the dust container by pressing down the release catch and pulling the container sideways. Turn the cleaner upside down to locate the catch.

Twist the grey filter assembly anti clockwise and the pull it off the cleaner body.

Twist the mesh screen anti clockwise to unlock it and pull down from the filter body. Wash both filter parts and the dust container in warm water and please ensure it is all thoroughly dry before putting it back together.

mesh (on the left) removed for cleaning

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Clean the filters

There are two filters inside the dust box of your cleaner and if you are finding that there is not much suction this may be down to the filters being blocked or require replacement. Keeping the filters clean makes your cleaner more efficient. Start by taking the dust container off and emptying it  out in your dust bin. Press the release catch at the top of the dust box to remove it from the cleaner.

Release the bin lid by pressing the catch as shown, shake all of the dust out into your dustbin. The container may be washed with warm water but please ensure it is thoroughly dry before re fitting.

The filters can be removed for cleaning by twisting the dust box cover so that the arrow lines up with the open padlock symbol and in this position the lid will lift off.

Twist the filter assembly to remove it.

Remove the hepa filter and wash it and the grey cone in warm water. Allow them to dry thoroughly before putting it all back together. The grey cone will last the lifetime of the cleaner but for best results Hoover recommend that the white hepa filter is replaced once per year. Replacement filters can be purchased from the spares section of the website.

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Empty the dust box

To keep your cleaner working efficiently its a good idea to empty the dust box regularly. Remove the dust container from your machine by pressing down on the release catch as shown:

Now place the container over your waste bin and press the catch at the bottom to allow the flap to open. Shake all of the dust out into your waste bin. Press the lid closed and re fit to the cleaner.

If the duct container is very dusty it may be washed in warm water but please make sure it has dried out thoroughly be for putting it back on your cleaner.

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The belt may be broken

If the belt snaps the brushes underneath the cleaner will not spin round and sweep up debris from the floor. Switch the product on, tip to one side and carefully look to see if they are rotating. If they are not then it is probable that the drive belt or rubber band has broken. Also if there is a large amount of debris tangled up around the brush that may stop the cleaner from picking up effectively. Hoover recommend that you replace the belt and brush assembly once per year, replacements can be purchased from the spares section on the web site.

In order to take the brush roll out or replace the belt follow these steps. Ensure the machine is unplugged from the mains electrical supply before doing any checks or maintenance.

turn the product over and remove 7 screws

turn the product over and remove 7 screws with a standard Phillips head screwdriver

Turn the cleaner back over and remove the hose. Grasp and pull the height adjuster knob off. Now pull the cover off as shown.

The brush can now be removed for cleaning or replacement of the belt.

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Clean the brush roll

There are rotating brushes in the cleaning head and sometimes debris , hair and threads can become tangled around the brushes. You can take the brushes out to clean them. Brushes do wear down in time and they become soft of loose their shape the product will not pick up as good as it used to. You can purchase a replacement from our spares section on the website. To remove the brushes push the locking tab out as shown. This is found on the bottom of the floor head.

Now lift the brush roll out and clean away any debris tangled around it of blocking the floor head.

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