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Promotional Warranty

Hoover 3 Years Warranty Terms & Conditions

In addition to the one-year manufacturer's warranty, Hoover has provided additional 2 Years warranties on selected home appliances to fulfil our commitment to offering our customers the very best customer service and support. Please see below the additional warranties that Hoover UK currently offers.

Hoover additional 2 Year Labour guarantee promotion for qualifying Laundry products purchased in the UK between 01/04/2023 to 31/12/2024

Products purchased in the UK

Category

Product name / Commercial code

Product code

Washing machine

H7W 69MBC-80

31018948

Washing machine

H7W 69MBCR-80

31018950

Washing machine

H7W 412MBC-80

31019031 

Washing machine

H7W 412MBCR-80

31019033

Washing machine

H7W 610AMBC-80

31018952

Washing machine

H7W 610MBCR-80

31018953

 

To register your appliance for the Three Years Warranty, please register your appliance online.

Link: https://he-accounts.force.com/Hoover/RegistrationAsset?locale=en_GB&ID=00568000001Kh12AAC&Brand=Hoover

 

Your Hoover Promotional Guarantee Terms and Conditions

Thank you for purchasing a Hoover appliance which automatically comes with a 12 month call out, parts and labour guarantee.  

Providing that you register your purchase with Hoover within 28 days of purchase in accordance with the Hoover promotion, Hoover guarantees the labour for an additional 2 years and all parts for your product for 10 years from the date of purchase.  

During the first three years, Hoover approved engineers will replace all defective parts free of charge, except for parts subject to fair wear and tear, such as interior lamps.  

In years 4-10 replacement parts will be supplied free only if fitted in the UK or the Republic of Ireland by Hoover and the appropriate labour charges paid (Hoover Fixed Price Repairs Out of 3 years guarantee period).

To qualify for the benefits under the guarantee, you must be able to provide proof of date of purchase with your appliance registration confirmation and the appliance must have been supplied, maintained and used in accordance with Hoover instructions.  

The guarantee does not cover accidental damage, loss or damage arising from the breakdown of the product. The guarantee excludes:

  1. Any faults which occur due to defective installation or misuse of the machine.
  2. Repair of, or interference with, the machine by any person not authorised by the manufacturer.
  3. Any parts which are fitted to the machine which are not original manufacturer’s parts.
  4. Non-domestic use of the machine.
  5. Operation at incorrect voltage.
  6. The result of using this machine for any purpose other than those described in the instruction manual.
  7. Repair terms

Fixed Price Repairs (Out of 24 months guarantee period)

  • The fixed price repair is inclusive of parts and labour.
  • Provided the parts are available at the first visit, we would aim to complete the repair on the first visit.
  • Once the repair is completed the repair is guaranteed for 12 months.
  • In the unlikely event that the appliance is beyond economical repair or cannot be repaired, you will be offered a new appliance at a reduced price inclusive of any Home delivery charges. If you prefer not to go ahead with the new appliance a Basic Call Out charge of £72.50 incl. vat will apply.
  • In the event that a fault cannot be identified and the appliance is functionally normally in accordance with manufacturer’s instructions, a Basic Call Out charge of £72.50 incl. vat will apply. Please ensure that you have referred to your appliance instruction manual and are following the manufacturers operating instructions before reporting a fault and booking a call out.
  • Please ensure a responsible adult is present when our engineer calls, otherwise, we will not carry out the repair. In this situation an additional Basic Call Out charge of £72.50 incl. vat will apply if we need to revisit the premises.

Fixed Price Repair Charges (Out of 24 months guarantee period)

  • Products up to 10 years old £145 incl. vat inclusive of labour and free parts.
  • Products over 10 years old £165 incl. vat inclusive labour and parts.

Basic Call Out charge (Where applicable)

  • £72.50 incl. vat

All rates are subject to change