Oven Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Single oven

Model No. HOC5M7478XWF

Product code 33703621

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Black spots on the cutlery

Separate stainless steel and silver cutlery

Give the cutlery a rinse under the tap before loading

Remove the cutlery as soon as the cycle is finished

Brown or rusty marks

Cast iron cookware may start to rust

Burning the food

Reduce the cooking temperature

Buttons unresponsive

Button not responsive, Demo Mode

Cleaning tips

How to clean the outside your appliance

Condensation in the door

Steam and condensation is a natural by-product of cooking food with high water content

Make sure the oven is pre heated

Don't leave food in the oven to cool after it has been cooked

Use a covered container, where practical

Cracks in the enamel coating

Do not place baking trays on the floor of the oven

Don't line the oven with kitchen foil

Cycle won't start

Button not responsive, Demo Mode Dishwasher

Is the water turned on?

Is there electrical power

Demo mode dishwasher

Button not responsive, Demo Mode

Dirty dishes

Clean inside the machine with a maintenance wash

Try using the pre wash cycle

Rinse food off the dishes before loading

Clean the spray arms

Does not drain the water out

Is the waste pipe connected to your sink?

Door removal

Watch our video guide

Finger marks on stainless steel surfaces

Use Care Plus Protect stainless steel cleaner

I can hear a noise even after the oven has switched off

This is normal for some ovens

I have just taken delivery and things seem to be missing

Check the specifications of your product

Larger plates don't fit in the bottom basket

Move the top basket up

Leaking

Check the water hose is not leaking

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Not filling with water

Check that the water supply is turned on

Check the water fill pipe is not trapped or twisted

Not taking the detergent tablet

Dry the compartment before loading tablet

Poor cleaning results

Keep the filter inside the tub clean

Check the spray arms can spin freely

Check that the salt or the rinse aid hasn't run out

Rainbow pattern on my glassware

User a cooler cycle and glass protecting detergent

Smelly machine

Regularly do a maintenance wash with a dishwasher cleaner

Smelly new oven

Burn off the smells for 30 minutes with plenty of ventilation in the room

Stuck in child lock mode

How to cancel the child lock

washing machine

How to remove burnt on grime

Use Care Plus Protect oven cleaner

White or cloudy marks are left on the dishes

Possibly calcuim deposit

Will not switch on and start to cook

Check the timer is on the 'manual' setting

Won't function or switch on

The child lock may be active

Won't start the program

Button not responsive, Demo Mode Dishwasher

Check the door is fully shut

A helpful dishwasher maintenance video

Perform a regular maintenance wash cycle

Don't line your Hoover oven with foil

This may damage the enamel

Keep salt and rinse aid topped up

Salt and rinse aid tips

Keeping your dishwasher hygenicaly clean

Regular cleaning of the filter and spray arms is recomended

Regularly clean the inside of the oven

How to remove burnt on grime

The door can be removed for cleaning

Watch our video guide

washing machine

Catalytic Liners

Key features

Connectivity	Advanced remote control and extra content (Wi-Fi + Bluetooth)
Energy efficiency class	A+
Dimensions of the product (mm)	595X595X568

Domestic Appliance Repairs

Advice Centre

Oven Troubleshooting

Single oven

Model No. HOC5M7478XWF

Product code 33703621