Please select your vacuum cleaner type and range from the options below to access our informative model specific product troubleshooting guides.
Or select your appliance type
Cylinder Models
A3

A3

Where can I find my product code?
Don't know your product code or model number? Click here
Athos

Athos

Where can I find my product code?
Don't know your product code or model number? Click here
Breeze Canister

Breeze Canister

Where can I find my product code?
Don't know your product code or model number? Click here
Enigma cannister

Enigma cannister

Flash

Flash

Where can I find my product code?
Don't know your product code or model number? Click here
Freemotion

Freemotion

Where can I find my product code?
Don't know your product code or model number? Click here
Jazz Cannister

Jazz Cannister

Where can I find my product code?
Don't know your product code or model number? Click here
Mistral

Mistral

Where can I find my product code?
Don't know your product code or model number? Click here
Optimum Power Bagless Cylinder

Optimum Power Bagless Cylinder

Where can I find my product code?
Don't know your product code or model number? Click here
Purepower / Greenray / Silent energy

Purepower / Greenray / Silent energy

Sonix Evo

Sonix Evo

Where can I find my product code?
Don't know your product code or model number? Click here
Synthesis

Synthesis

Tank

Tank

Where can I find my product code?
Don't know your product code or model number? Click here
Velocity

Velocity

Where can I find my product code?
Don't know your product code or model number? Click here
Vision Reach cannister

Vision Reach cannister

Handheld Models
Click

Click

Where can I find my product code?
Don't know your product code or model number? Click here
Continuum

Continuum

Where can I find my product code?
Don't know your product code or model number? Click here
Jovis corded

Jovis corded

Where can I find my product code?
Don't know your product code or model number? Click here
Mattress Cleaner

Mattress Cleaner

Where can I find my product code?
Don't know your product code or model number? Click here
Upright Models
A2

A2

Where can I find my product code?
Don't know your product code or model number? Click here
Capsule

Capsule

Discovery

Discovery

Where can I find my product code?
Don't know your product code or model number? Click here
Discovery Cordless Stick

Discovery Cordless Stick

Enigma

Enigma

Where can I find my product code?
Don't know your product code or model number? Click here
Flexi - Power

Flexi - Power

Reactive

Reactive

Where can I find my product code?
Don't know your product code or model number? Click here
Slalom

Slalom

Where can I find my product code?
Don't know your product code or model number? Click here
Spirit

Spirit

Where can I find my product code?
Don't know your product code or model number? Click here
Sprint Cordless Stick

Sprint Cordless Stick

Where can I find my product code?
Don't know your product code or model number? Click here
Syrene

Syrene

Where can I find my product code?
Don't know your product code or model number? Click here
Velocity Upright

Velocity Upright

Vision ONEfi

Vision ONEfi

Where can I find my product code?
Don't know your product code or model number? Click here
Vision Reach

Vision Reach

Where can I find my product code?
Don't know your product code or model number? Click here

Having issues with the app?

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Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
Washing Machine
Washer Dryer
Dishwasher
Microwave
Single Oven
Double Oven
Hob
Hood
Vacuums