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Battery can't be charged

Your product has been fitted with a lithium ion battery which is replaceable, simply turn the product over and press the battery release catch. The battery will then slide out as shown. A replacement pack can be purchased from the spares section of our website. If the battery will not hold charge it may be due to long storage periods or usage possibly of one year or more.

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Your product has been fitted with a lithium ion battery which is replaceable, simply turn the product over and press the battery release catch. The battery will then slide out as shown. A replacement pack can be purchased from the spares section of our website. If the battery will not hold charge it may be due to long storage periods or usage possibly of one year or more.

Important: If the appliance is being disposed of the batteries should be removed before disposal. Before removing the battery it should be completely discharged by running the cleaner until it is flat. Used batteries should be taken to a recycling station for safe disposal. Never remove the battery with the charger plugged in.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

The safety cut out has activated

The safety cut out will operate if there is a blockage or build up of debris around the brush roll preventing it from turning, the power will automatically stop and the charge light will flash red. Before attempting to use your Freedom stick again the brush roll will need to be removed and cleaned.

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The safety cut out will operate if there is a blockage or build up of debris around the brush roll preventing it from turning, the power will automatically stop and the charge light will flash red. Before attempting to use your Freedom stick again the brush roll will need to be removed and cleaned.


Before doing this make sure the continuous running switch has been switched off to make sure the product is safe to work on.

Slide the brush lock bar away from the centre of the product as shown and then you can lift out the brush roll. Remove any debris, hair and threads from around the brush, you may need to use scissors to carefully cut away any thing tangled up.Take care not to damage the bristles. Remove any other debris that is found in the area around the brush or the hose leading to the extension tube. Put the brush roll back and try the product again.

removing the brush roll after the safety cut out has been activated

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

Check the battery is charged

Connect the charger as shown and make sure the power switch is in the 'off' setting before charging starts. It can take up to six hours to charge your product, the charge indicator will glow red when charging and turn blue when fully charged.

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Connect the charger as shown and make sure the power switch is in the 'off' setting before charging starts. It can take up to six hours to charge your product, the charge indicator will glow red when charging and turn blue when fully charged.

Important: Only connect the supplied charger to your product. Using the charger from another appliance may damage the cleaner or fail to charge up the battery.

Replacement batteries or charger can be purchased from the spares section of our website

during the charging the indicator will glow red as shown in the picture. Once charging is complete the indicator turns blue. If the battery does not charge it may require replacement.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

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Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Vacuum Cleaners