Hood Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Wizard Wi Fi models

Model No. HDG9DCK3BWIFI

Product code 36901727

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

All help and advice with your wizard app or connection

Cannot enrol my product

Check the appliance is in range of your home internet network

Is the smart net work switch option active?

Charcoal filters are missing

May be an optional extra for your model

How to clean the outside your appliance

Finger marks on stainless steel surfaces

Use Care Plus Protect stainless steel cleaner

How high up should a hood be fitted?

Allow 70cm clearance

I have just taken delivery and things seem to be missing

Check the specifications of your product

Letter 'A' showing in the display

Check the light

Letter 'F' appears in the display

Clean or replace the filters

Missing vent hose

We do not supply the venting tube

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Not removing odours and cooking smell

Remove and clean the grease filters

May need new charcoal filters

Check the venting duct is not blocked

Hood has been installed for air recirculation

Vent hose fitting

Vent tube dimensions

Keep the filters clean

Wash the grease filter once per month

Regularly replace the charcoal filter

Replace the charcoal filters

Features

Installation type	Wall-mounted
Connectivity	Advanced remote control and extra content (Wi-Fi + Bluetooth)
Voltage (V)	220-230
Energy Efficiency class (2010/30/EC)	A
Noise level (dB(A) re 1 pW)	65
Power (W)	<1000 W