Dishwasher Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Wizard products

Model No. HDI 2T623PWF-80

Product code 32900696

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

All help and advice with your wizard app or connection

Cannot enrol my product

Check the appliance is in range of your home internet network

Watch our helpful video

Black spots on the cutlery

Separate stainless steel and silver cutlery

Give the cutlery a rinse under the tap before loading

Remove the cutlery as soon as the cycle is finished

Brown or rusty marks

Cast iron cookware may start to rust

Buttons unresponsive

Button not responsive, Demo Mode

Cycle won't start

Button not responsive, Demo Mode Dishwasher

Is the water turned on?

Is there electrical power

Demo mode dishwasher

Button not responsive, Demo Mode

Clean inside the machine with a maintenance wash

Try using the pre wash cycle

Rinse food off the dishes before loading

Clean the spray arms

Does not drain the water out

Is the waste pipe connected to your sink?

I have just taken delivery and things seem to be missing

Check the specifications of your product

Larger plates don't fit in the bottom basket

Move the top basket up

Leaking

Check the water hose is not leaking

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Not filling with water

Check that the water supply is turned on

Check the water fill pipe is not trapped or twisted

Not taking the detergent tablet

Dry the compartment before loading tablet

Poor cleaning results

Keep the filter inside the tub clean

Check the spray arms can spin freely

Check that the salt or the rinse aid hasn't run out

Rainbow pattern on my glassware

User a cooler cycle and glass protecting detergent

Regularly do a maintenance wash with a dishwasher cleaner

White or cloudy marks are left on the dishes

Possibly calcuim deposit

Won't start the program

Button not responsive, Demo Mode Dishwasher

Check the door is fully shut

A helpful dishwasher maintenance video

Perform a regular maintenance wash cycle

Keep salt and rinse aid topped up

Salt and rinse aid tips

Keeping your dishwasher hygenicaly clean

Regular cleaning of the filter and spray arms is recomended

Specification

Third draw	Yes
Number of programmes	12
Controls	Touch control
Product height without worktop (mm)	820
Product width (mm)	598
Product depth (mm)	550
Number of place settings	16
Conectivity	Wi-Fi
Power Wash/Perfect Rapid Zone	Yes
Adjustable upper basket	Yes (easy lift)
Energy rating	A++
Drying performance	A
Energy consumption (kWh)	0.95
Water consumption (l)	10
Product height without worktop (mm)	820
Product width (mm)	598
Product depth (mm)	550

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