Aftersales Service

03444 995599

Can’t see your model? Visit our Advice Centre

Visit our dedicated wizard website. Please follow the link found here

We have our own dedicated wizard site follow the link :

Average rating:

Read more

We have our own dedicated wizard site follow the link :

http://wizardservice.candy-hoover.com/GB/en/

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Dishwashers
Fridge Freezers
Hobs
Hoods
Ovens
Vacuum Cleaners
Washing Machines

Check the appliance is in range of your home internet network

If the machine is installed out of the range of your wireless network, the wi fi signal will not be detected by the machine. It may be too far away from your router. You may need to purchase a signal booster to extend the range of your home network. You can purchase a Wi Fi booster form any computer store, on line or an electrical retailer.

Average rating:

Read more

If the machine is installed out of the range of your wireless network, the wi fi signal will not be detected by the machine. It may be too far away from your router. You may need to purchase a signal booster to extend the range of your home network. You can purchase a Wi Fi booster form any computer store, on line or an electrical retailer.

How do I know if my wi fi signal is strong enough or if the machine is out of range?

Simply stand in front of the machine and look on your phone or tablet to see if the wi fi indicator shows you have signal? You can down load an app to your device called a 'wi fi analyser' from the play store which will measure your signal strength.

Another easy way of discovering if your appliance is near enough to the router is to start the enrolment process from the start using the app. When you get to the step where you are asked to go back into the wi fi settings and connect to the appliance, before proceeding back to the app take a walk with your mobile  device to your router and look closely at the signal strength of you appliance, in our example its a 'candy washing machine'.

When you are standing next to your router you should see all the signal bars showing the signal strength. If they are greyed out or only 1 or 2 bars are showing then the signal strength of your home net work will need boosting in order for your wizard app to enrol and control the product.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Dishwashers
Fridge Freezers
Hobs
Hoods
Ovens
Vacuum Cleaners
Washing Machines

Watch our helpful video

This video guide is particularly suitable when using a tablet. The app may look different when using a mobile phone - please look at the guides referring to phones if this is the device you are using.

Average rating:

Read more

This video guide is particularly suitable when using a tablet. The app may look different when using a mobile phone - please look at the guides referring to phones if this is the device you are using.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Dishwashers
Fridge Freezers
Washing Machines

Is the smart net work switch option active?

Should you experience problems enrolling a product try and disable the 'smart network switch' option found in the wi fi connections menu in the device. Go into wi fi settings and un tick the smart network switch option.

Average rating:

Read more

Should you experience problems enrolling a product try and disable the 'smart network switch' option found in the wi fi connections menu in the device. Go into wi fi settings and un tick the smart network switch option.

Now go back and re start the enrolment process.

the smart network switch option is un -ticked

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Fridge Freezers
Hobs
Hoods
Ovens
Vacuum Cleaners
Washing Machines