Fridge Freezer Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Back to Fridge Freezer models

Frost Free Fridge Freezers

Model No. HCN6202XK

Product code 34002351

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Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Best place to install the appliance?

Location is important

Food in the freezer has defrosted

Check the installation: may be too cold

Has the electrical supply been disconnected?

Food is going off in the fridge

The temperature varies from top to bottom of the compartment

Frost in the back of my fridge

Door may have been left open

How long does it have to stand before plugging in?

Please wait at least 2 hours

I have just taken delivery and things seem to be missing

Check the specifications of your product

Ice droplets on the back wall

This is normal

Check the thermostat setting

In a power cut will my food stay fresh?

Here's what to do

Light does not come on

Replace the bulb

New bulb has been fitted but there is still no light

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Noisy Fridge/Freezer

Cracking noise - This is normal if your freezer is frost free.

Making gurgling/whooshing/hissing noises

Not cold enough

Check the setting of your thermostat

Has the door been left open?

Has the fridge/freezer been filled recently?

Is the appliance situated in the correct place?

Is there power to the appliance

Not starting

The machine may take up to 20 minutes before it starts up

Reversing or swapping doors over

Watch our video guide

Smelly Fridge

Bacteria build up on the door seal

Check its cold enough

Clean inside with anti bacterial cleaner

Warm or feeling hot on the outside

This is normal

Wet or water building up inside

Seal food in bags or containers

Check the drain hole is not blocked

Food may be pushed right up to the back

Cleaning the drinks container

The tank can be removed for cleaning

Cleaning tips

Long term maintenance

Cleaning Your Fridge or Freezer

Routine cleaning tips

Handy Hints for using your fridge or freezer

Here are some do's and dont's

Key Features

Total No Frost

Lateral LED Lights

LED Display

Stainless steel

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using

Domestic Appliance Repairs

Advice Centre

Fridge Freezer Troubleshooting

Frost Free Fridge Freezers

Model No. HCN6202XK

Product code 34002351

Having Issues with the App?