Low suction or Poor dust pickup
![Product works regularly (NO ERROR DISPLAYED) but suction is low, and dust pick up is poor](/media/rolheyf2/hl5-low-suction.png)
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Vacuum Cleaners
- HL500HM 001 - 39101039
- HL500PT 001 - 39101040
Main product doesn’t work (Brush roller is working)
![](/media/h01pn4th/hl5-main-product-doesn-t-work.png)
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Vacuum Cleaners
- HL500HM 001 - 39101039
- HL500PT 001 - 39101040
Nozzle (Brush roller) Status Indicator Flashing red
![](/media/kpvplvhq/hl5-nozzle.png)
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Vacuum Cleaners
- HL500HM 001 - 39101039
- HL500PT 001 - 39101040
Nozzle (Brush roller) Status Indicator solid Red
![](/media/sltkp5pn/hl5-nozzle-status-indicator-red.png)
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Vacuum Cleaners
- HL500HM 001 - 39101039
- HL500PT 001 - 39101040