Aftersales Service

03444 995599

Can’t see your model? Visit our Advice Centre

Replace the paper bag and clean the filters

To get the best suction power from your cleaner you should regularly replace the paper bag and clean all of the filters on your product.

Read more

To get the best suction power from your cleaner you should regularly replace the paper bag and clean all of the filters on your product.

remove the bag

open the bag door take off the bag and throw it away

re fit bag

fit a new bag with the cardboard tongue located in the slot at the bottom of the bag holder

 Remove and dust the filters out then wash them in warm water for the best results, make sure they are thoroughly dry before refitting them into the cleaner. Filters will require regular replacement. Should you require replacement filters or paper bags you can purchase them via the spares section of this website.

pre motor filter

remove the blue pre motor filter dust it out or wash it in warm water

unclip the exhaust filter from the back

unclip the exhaust filter from the back

exhaust filter

wash this filter - allow at least 24 hours to dry before re fitting filters

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Vacuum Cleaners

The float may be jammed

Inside the tank is a float that protects the motor during wet pick up. It looks like a ping pong ball in a cage. This may be jammed in the up position and will shut off the motor suction. Unclip the lid of the tank and free up the float it, may be damp and sticky. Wash the assembly and leave to dry. Always make sure the cleaner is dried out following wet pick up before using to pick up dry. This will help stop the float from sticking shut.

Read more

Inside the tank is a float that protects the motor during wet pick up. It looks like a ping pong ball in a cage. This may be jammed in the up position and will shut off the motor suction. Unclip the lid of the tank and free up the float it, may be damp and sticky. Wash the assembly and leave to dry. Always make sure the cleaner is dried out following wet pick up before using to pick up dry. This will help stop the float from sticking shut.

Clean the float ball

Float mounted in the cage

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Vacuum Cleaners

Check the filters are clean

There are 2 filters on the tank cleaner. The first is inside the tank. Unclip the lid and lift it off. The filter looks live a sock pulled over the float in the top of the lid. Take it off and dust out or wash in warm water.

Read more

There are 2 filters on the tank cleaner. The first is inside the tank. Unclip the lid and lift it off. The filter looks live a sock pulled over the float in the top of the lid. Take it off and dust out or wash in warm water.

Filter

The other filter is fitted on the outside of the lid, where the air escapes. Dust it out or wash with warm water. Please make sure all filters are dry before re fitting. Filters will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website.

Exhaust filter

Exhaust filter

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Vacuum Cleaners