Aftersales Service

Tumble Dryer Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Heat Pump

Model No. DNHD913A2C

Product code 31100787

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

'A10' appears in display

You have selected the 'all in one ' cycle. (its not an error code)

Buttons unresponsive

Demo mode may be activated Tumble dryer

Cycle won't start

Demo mode may be activated Tumble dryer

Empty the water tank

Is the machine installed in a cold place?

Is there electrical power

Damage to clothes

Check that they are suitable for tumble drying

Check the heat setting of the cycle

Does not switch off

Anti -crease function has operated

Dryer switches off after a few minutes of use

Check the size of the load

Error codes 7 or 9

Clean the filter

Error message E03

Empty the water tank

Filter warning lights up

Clean out the filter and condenser

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Not drying the clothes

Check the filter is clean

Clean the condensing filter

Is the machine being used in a cold room?

Sensor dry cycles are not suitable for drying 1 item

Check the filter is clean

Heat pump dryers don't usualy get really hot inside the drum

Clean the condensing filter

Is the dryer being used in a cold room?

Machine has a 'running in' period

Steaming up the room

Some ventilation is needed in the room

Time adjust feature not working

This option only works with certain programes

Won't start the program

Demo mode may be activated Tumble dryer

Clean the filters

Clean the door filter before every use

Check the condenser filter

Empty the water tank

Regularly empty the water tank in the door

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using