Tumble Dryer Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Heat Pump

Model No. DYH 9913NA1X

Product code 31100537

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Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

'A10' appears in display

You have selected the 'all in one ' cycle. (its not an error code)

Buttons unresponsive

Demo mode may be activated Tumble dryer

Cycle won't start

Demo mode may be activated Tumble dryer

Empty the water tank

Is the machine installed in a cold place?

Is there electrical power

Damage to clothes

Check that they are suitable for tumble drying

Check the heat setting of the cycle

Does not switch off

Anti -crease function has operated

Dryer switches off after a few minutes of use

Check the size of the load

Error codes 7 or 9

Clean the filter

Error message E03

Empty the water tank

Filter warning lights up

Clean out the filter and condenser

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Not drying the clothes

Check the filter is clean

Clean the condensing filter

Is the machine being used in a cold room?

Sensor dry cycles are not suitable for drying 1 item

Check the filter is clean

Heat pump dryers don't usualy get really hot inside the drum

Clean the condensing filter

Is the dryer being used in a cold room?

Machine has a 'running in' period

Steaming up the room

Some ventilation is needed in the room

Time adjust feature not working

This option only works with certain programes

Won't start the program

Demo mode may be activated Tumble dryer

Clean the filters

Clean the door filter before every use

Check the condenser filter

Empty the water tank

Regularly empty the water tank in the door

Key Features

9kg Load

Glass Door

Heat Pump Technology

AquaVision Reservoir

Timed Drying Options - 180

4 Sensor Dry Programmes

Delicate 'Wool Finish' Cycle

24hrs Delay Start

Countdown Display

Relax Programme

Rapid 40 Programme

Shirts Programme

Mix & Dry Programme

Highly Efficient Reverse Action

'Empty Water' Indicator

'Filter Care' Indicator

A+

85x59.5x61cm

Features

Load Size	9
Unique AquaVision Technology	Yes
Sensor Dry System	Yes
Delay Start	Yes (24hrs)
Digital Display	Yes
LED Display	No
Countdown Display	No
Reverse Action Drying	Yes
Floor level condenser reservoir	No
Glass Door	Yes
Large door for easy opening	Yes
Easy-empty top condenser drawer	AquaVision Reservoir

Buttons / Indicators

On / Off	Yes
Start / Reset	Yes
Delay Start	Yes
Acrylic / Synthetic (Low heat)	Yes
'Memo' Option	Yes
'Empty Water' Indicator	Yes
'Filter Care' Indicator	Yes

Programmes

4 Levels of Sensor Drying:	Yes
Delay Start	Yes
Delicate Wool Finish	Yes
Fast Iron	Yes
Relax Programme	Yes
Rapid 40 Programme	Yes
Shirts Programme	Yes
Mix & Dry Programme	Yes
Timed Drying minutes (maximum setting)	180
Heat Settings	2
Refresh Cycle	No
All towels,Store Dry,Hang Dry,Iron Dry	All towels,Store Dry,Hang Dry,Iron Dry

Other Information

Colour	White
Automatic safety door (stop drum on opening)	Yes

Technical Specification

Energy Efficiency	A+
Annual Energy Consumption	300
Electrical supply (volts)	230
Rated loads (watts)	2300
Weight (kg) (packed)	47
Weight (kg) (unpacked)	45
Dimensions (HxWxD) cm (packed)	90x65x60
Dimensions (HxWxD) cm (unpacked)	85x59.5x610
Noise(dba)	67

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