Tumble Dryer Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Condenser Dryer

Model No. VHC391

Product code 31100282

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

'A10' appears in display

You have selected the 'all in one ' cycle. (its not an error code)

Clean the condensor and filters

Buttons unresponsive

Demo mode may be activated Tumble dryer

Cycle won't start

Demo mode may be activated Tumble dryer

Empty the water tank

Is the machine installed in a cold place?

Is there electrical power

Damage to clothes

Check that they are suitable for tumble drying

Check the heat setting of the cycle

Does not switch off

Anti -crease function has operated

Dryer switches off after a few minutes of use

Check the size of the load

Error code 7 or 11 in the display

Check the filter and condenser for blockages

Error codes 7 or 9

Clean the filter

Error message E03

Empty the water tank

Filter warning lights up

Clean out the filter and condenser

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Not drying the clothes

Clean the filter and condensor

Check the filter is clean

Sensor dry cycles are not suitable for drying 1 item

Check the filter is clean

Machine has a 'running in' period

Steaming up the room

Some ventilation is needed in the room

Taking longer than usual to dry

Watch our video guide

Time adjust feature not working

This option only works with certain programes

Water tank full light is on

Won't start the program

Demo mode may be activated Tumble dryer

Clean the filters

Clean the door filter before every use

Empty the condenser tumble dryer water tank

Make sure the tank is not full

Tips to keep your dryer working efficiently

Watch our video guide

Clean the condenser

Key Features

9kg Load

Glass Door

4 Sensor Dry Programmes

Delicate 'Wool Finish' Cycle

9hrs Delay Start

Countdown Display

Timed Drying Options

'Fast Iron' Cycle

'Refresh' Cycle

Highly Efficient Reverse Action

'Empty Water' Indicator

'Filter Care' Indicator

Floor Level Condenser Reservoir

B Energy

85x60x60cm

Features

Load Size	9
Unique Hydro Dry Technology	No
Sensor Dry System	Yes (up to 4)
Delay Start	Yes (6 / 9hrs)
LED Display	No
Countdown Display	Yes
Reverse Action Drying	Yes
Easy-empty top condenser drawer	No
Floor level condenser reservoir	Yes
Glass Door	Yes
Large door for easy opening	Yes

Buttons / Indicators

On / Off	Yes
Start / Reset	Yes
Delay Start	Yes
Acrylic / Synthetic (Low heat)	Yes
'No Buzzer' option	No
'Empty Water' Indicator	Yes
'Filter Care' Indicator	Yes

Other Information

Colour	White
Automatic safety door (stop drum on opening)	Yes

Technical Specification

Energy Efficiency	B
Energy consumption (kwh/cycle)	4.49
Annual Energy Consumption	281
Electrical supply (volts)	230
Rated loads (watts)	2500
Weight (kg) (packed)	38
Weight (kg) (unpacked)	36
Dimensions (HxWxD) cm (packed)	90x65x62
Dimensions (HxWxD) cm (unpacked)	85x60x60
Noise Level (dBa)	67

Programmes

6 Levels of Sensor Drying (Bone Dry, Extra Dry, Cupboard Dry, Iron Dry, Medium Dry, Damp Dry)	No
Delay Start	Yes
Delicate Wool Finish	Yes
Fast Iron	Yes
Refresh Cycle	Yes
Timed Drying minutes (maximum setting)	120
Heat Settings	2
4 Levels of Sensor Drying (Bone Dry, Extra Dry, Cupboard Dry, Iron Dry)	Yes

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