Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Back to Vacuum Cleaner models

Discovery Cordless Stick Range

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

A helpful troubleshooting video

Watch our video for advice and help

Charger gets warm

Clean the HSpin filter

Clean the filter once per month

I have just taken delivery and things seem to be missing

Check the specifications of your product

No suction and not picking up

Empty the dust container (4)

Watch our helpful video guide

Clean the exhaust filter (2)

Clean the HSpin-core filter

Clean the brush roll (1)

Noisy

Check the filters are clean

Not holding the charge and doesn't run for long

Let the cleaner run flat then re charge

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Won't charge up

Some products may take upto 12 hours to fully charge

Clean the brush bar

Regularly check and remove any debris

Clean the exhaust filter

Regularly clean the exhaust filter

Empty the dust box

Empty when it is 2/3 full

General tips for your vacuum cleaner

Some floorcare do's and dont's

Keep the brush roll in good condition

Regularly clean the brush roll

Maintenance and general care

Watch our helpful maintenance video

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using