Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Back to Vacuum Cleaner models

Freedom Stick Range

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

A helpful maintenance video

Watch our helpful video

Can I replace the battery?

The battery is fitted in the handle grip and can be replaced

Charge indicator light flashes red and product switches off

The brush may have jammed

Charger gets warm

Charging indicator light flashes blue and red

Reset the battery by removing it.

Does not switch on

Battery can't be charged

The safety cut out has activated

Check the battery is charged

Floor brush not working or cuts out

Check the dust container contacts are clean

I have just taken delivery and things seem to be missing

Check the specifications of your product

Indicator light changes colour or is flashing

See our guide to identify any possible fault or other indications

No suction and not picking up

A helpful video guide

Empty the dust box (2)

Clean the exhaust filter

Clean the dust box filter

Clean the brush roll

Noisy

Check the filters are clean

Not holding the charge and doesn't run for long

Let the cleaner run flat then re charge

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

Where does the charger plug in?

In the bottom part of the handle grip

Won't charge up

Some products may take upto 12 hours to fully charge

A helpful maintenance video

Watch our helpful maintenance video

Empty the dust box and keep the filters clean

Some tips to keep your cleaner working efficiently

General tips for your vacuum cleaner

Some floorcare do's and dont's

Keep the brush roll clean

Remove and clean the brush

Keep the brush roll in good condition

Regularly clean the brush roll

Vacuum cleaner Hepa filters

Regularly clean the filters

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using