Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Freemotion Stick Range

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Brush won't turn

Check the switch on the handle

Check that it is not clogged with debris

Charger gets warm

How do I know when its fully charged?

The green charge light stops flashing

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

No suction and not picking up

Empty the dustbox and clean the filter

Check the brushes are spinning round (1)

Noisy

Check the filters are clean

Not holding the charge and doesn't run for long

Let the cleaner run flat then re charge

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

Where does the charger plug in?

The charging socket is in the body as shown

Won't charge up

Switch the cleaner off when charging

Some products may take upto 12 hours to fully charge

Clean the filter

Regularly clean the filter

General tips for your vacuum cleaner

Some floorcare do's and dont's

Keep the brush roll clean

The brush can be removed and cleaned

Keep the brush roll in good condition

Regularly clean the brush roll

Vacuum cleaner Hepa filters

Regularly clean the filters

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using