Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Globe

Model No. GL71GL02

Product code 39100385

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Belt replacement

Watch our video guide (2)

Dust blowing out

Clean the filters (1)

I can't get the cover off to change the belt

Location of the cover securing screws

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Empty the dust box

Watch our video guide (9)

Keep the cyclonic unit clean

Check for a blockage in the hose

Give all of the filters a good clean

Noisy

Check the filters are clean

Not picking up the dirt

Check the brushes are turning

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

Keep the brush roll in good condition

Regularly clean the brush roll

Look after the flex or mains cord

Check the wire and plug

Maintaining the pet or turbo nozzle

Watch our video guide

Maintenance and general care

Watch our video guide (3)

Vacuum cleaner Hepa filters

Regularly clean the filters

Technical Specification

Dust Collection	Bagless
Colour	White
KWh/annum	27 KWh
Noise level	86 dB
Motor Power	700 W
Cord Length	7 m
Hose Length	4.5 m
Bag / Bin Capacity	1.7 ltr
Product Dimensions	111x30.8x40.9 cm
Energy Rating	A
Performance (Hard Floors)	D
Performance (Carpet)	D
Emissions Rating	D
Dust Separation Method	Multi Cyclonic
Weight in use	7.1 kg

Features / Benefits

Pets

On Board Tool Storage

All Floors

Full Stair Cleaning

Above Floor Cleaning

Twist & Steer Technology

Edge to Edge Cleaning

Carpet Height Selector

Stretch Hose

Easy Empty Bin / Bag

Low Profile Cleaning

Removable Handle

Tools

Attachments	Dusting Brush
Nozzles	Parquet Protect Nozzle
Tubes	Metal Extension Tube

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using