Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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HF9 Range

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Charger gets warm

HF9 Faults

Low Suction or Poor dust pick up

ERROR 0 (Pre-motor filter missing)

ERROR 1 (Main nozzle motor overload)

ERROR 2 (Communication error with battery pack)

ERROR 3 (Open nozzle window or nozzle motor over heating)

ERROR 4 (Nozzle PCBA Short circuit)

ERROR 5 (Air duct blockage )

ERROR 6 (Main motor error)

ERROR 7 (Charging error)

ERROR 8 (Main PCBA over temperature)

ERROR 9 (Mini nozzle blockages)

HF9 Maintenance tips

HF9 Filter cleaning

Check nozzle lower body for blockages

Poor suction areas to check

I have just taken delivery and things seem to be missing

Check the specifications of your product

Not holding the charge and doesn't run for long

Let the cleaner run flat then re charge

Tools missing from the packaging

Check the packaging thoroughly

General tips for your vacuum cleaner

Some floorcare do's and dont's

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using