Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Enigma

Model No. PU31EN10

Product code 39100507

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Brushes are not turning

The belt may be broken or worn

Can't get the cover off to change the belt

Securing screws may be on the bottom of the product

Dust blowing out

Replace the bag and clean the filters

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Watch our video guide (13)

Check for a blockage in the hose

Noisy

Check the filters are clean

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

How to maintain your vacuum cleaner

Replace the bag

Clean or replace the filters

Keep the brush roll in good condition

Regularly clean the brush roll

Look after the flex or mains cord

Check the wire and plug

Maintaining the pet or turbo nozzle

Watch our video guide

Maintenance and general care

Watch our video guide (8)

Replace the bag

Change the bag when it is 2/3 full

Replace the drive belt and clean the brush roll

Clean the brushes and fit a new belt

Vacuum cleaner Hepa filters

Regularly clean the filters

Features / Benefits

A+ Energy

Above Floor Cleaning

On Board Tool Storage

Full Stair Cleaning

Edge to Edge Cleaning

Carpet Height Selector

Stretch Hose

Rotating Brush Bar

Technical Specification

Energy Rating	A+
Performance (Hard Floors)	C
Performance (Carpet)	E
Emissions Rating	B
Dust Collection	Bagged
Motor Power	350 W
Noise level	80 dB
KWh/annum	22 KWh
Colour	Black
Weight in use	5.4 kg
Cord Length	7 m
Hose Length	4.5 m
Bag / Bin Capacity	4.2 ltr
Product Dimensions	105x30x30 cm

Tools

Attachments	Upholstery Tool
Tubes	Rigid Plastic Extension Tube

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using