Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Robocom

Model No. RCB009

Product code 39000911

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Charger gets warm

Error code in the display

Please contact us for further help

Error Codes

Look here for an explanation of the codes

Fails to detect stairs

Clean the sensors

I have just taken delivery and things seem to be missing

Check the specifications of your product

Memory keeps re setting

Please arrange a service visit

No electrical power

Check there is electricity at the socket

Noisy

Check the filters are clean

Check the wheels and brushes for debris

Debris may be tangled around the brushes

Not holding the charge and doesn't run for long

Let the cleaner run flat then re charge

Not picking up the dirt

Empty the dust box, it may be full.

Remove the 2 brush bars and clean them

Power cuts out during use

Thermal cut out has activated

Remote control is not working

Replace the batteries in the remote control

Check the batteries are fitted correctly

Returns to the 'home' base when turned on

Try charging the robot directly from the charger

Robocom is not charging up automatically

Make sure the robocom's route back to base is clear

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Spinning round and round

Please contact us to arrange a service visit

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Will not switch on

Try charging the robot directly

Will only go backwards

Please contact us to arrange a service visit

Won't charge up

Not fitted in the charging base correctly

Check the charger unit is firmly plugged in

Switch the cleaner off when charging

Some products may take upto 12 hours to fully charge

Empty the dust container regularly

Regularly remove and empty the dust container

General tips for your vacuum cleaner

Some floorcare do's and dont's

Getting the best battery life

Extend your battery duration and life

Keep the brush roll clean

Check the brush bar is clean

Vacuum cleaner Hepa filters

Regularly clean the filters

Features / Benefits

LCD Display

Daily Scheduling

Weekly Scheduling

Remote Control

Floor Polisher

Parquet Caresse

Edge Cleaning

Turbo Speed

No Touch Sensors

Soft Bumper

Staircase Sensors

UV Lamp

Automatic Charging

Quiet

Dust Sensors

Technical Specification

Dust Collection	Bagless
Colour	Black
Bag / Bin Capacity	0.5 ltr
Battery Type	NiMh
Robot Height	8.5 cm
Diameter	32 cm
Navigation Type	Infrared
Programme Settings	9
Recharge Time	4 hrs
Product Dimensions	9x32x32 cm
Charger Type	Docking Station
First Charge	6 hrs
Runtime	120 mins
Weight in use	3.2 kg

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using