Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Velocity

Model No. RE71VE20

Product code 39001186

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Empty the dust box and clean the filters

Watch our video guide (8)

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

How to maintain your vacuum cleaner

Maintenance and general care (3)

Watch our video guide (2)

Look after the flex or mains cord

Check the wire and plug

Maintaining the pet or turbo nozzle

Watch our video guide

Vacuum cleaner Hepa filters

Regularly clean the filters

Technical Specification

Dust Collection	Bagless
Colour	Purple
KWh/annum	27 KWh
Noise level	87 dB
Motor Power	700 W
Cord Length	6 m
Hose Length	1.8 m
Bag / Bin Capacity	2.5 ltr
Product Dimensions	35.1x28.8x43.9 cm
Energy Rating	A
Performance (Hard Floors)	A
Performance (Carpet)	D
Emissions Rating	D
Dust Separation Method	Multi Cyclonic
Weight in use	5.7 kg

Features / Benefits

Pets

Above Floor Cleaning

On Board Tool Storage

Automatic Cord Rewind

Easy Empty Bin / Bag

AA Rated

All Floors

Tools

Attachments	3in1 Dusting, Crevice & Upholstery Multi Tool
Nozzles	Carpet & Hard Floor Nozzle
Tubes	Telescopic Extension Tube

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using