Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Reactive Range

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Brushes are not turning

The belt has broken

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Empty the dust box (3)

Clean the filters (6)

Check for a blockage in the hose

Check the brush roll is spinning around

Noisy

Check the filters are clean

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

Clean the filters

Regularly clean the filters (1)

General tips for your vacuum cleaner

Some floorcare do's and dont's

Keep the brush roll in good condition

Regularly clean the brush roll

Look after the flex or mains cord

Check the wire and plug

Renew the belt and brush roll

Replace the belt at least once per year

Vacuum cleaner Hepa filters

Regularly clean the filters

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using