Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Synthesis

Model No. ST71ST02

Product code 39001470

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Alarm light flashing

All 3 icons flashing? The dust container is not fitted correctly

Empty the dust container

Check the compactor ram is not jammed

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Unable to remove the dust container lid

Line the arrow up with the open padlock

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

Won't pick up dirt

Empty the dust container (1)

Clean all the filters

Empty the dust container regularly

Dirt is compacted at the base of the dust container

Filter maintenance tips

Regular cleaning of the filters will keep your cleaner working efficiently.

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

Look after the flex or mains cord

Check the wire and plug

Vacuum cleaner Hepa filters

Regularly clean the filters

Technical Specification

Dust Collection	Bagless
Colour	Red
Cord Length	10 m
Hose Length	1.7 m
Energy Rating	A
Performance (Hard Floors)	A
Performance (Carpet)	C
Emissions Rating	A
KWh/annum	27 KWh
Motor Power	700 W
Noise level	75 dB
Product Dimensions	38x31x53 cm
Bag / Bin Capacity	10 ltr
Dust Separation Method	Multi Cyclonic
Weight in use	6.6 kg

Features / Benefits

Easy Empty Bin / Bag

Above Floor Cleaning

Pets

AAA Rated

LED Display

PACT Technology

Silver Ion Bin

All Floors

Carry Handle

On Board Tool Storage

Stretch Hose

Automatic Cord Rewind

Full Bag / Bin Indicator

Tools

Attachments	Pets Turbo Brush
Nozzles	Carpet & Hard Floor Nozzle
Tubes	Telescopic Extension Tube

Having Issues with the App?

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