Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Alyx

Model No. TC1211

Product code 39000653

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Dust container won't fit back together

Line up the arrow with the padlock

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Empty the dirt container and clean the filters

Empty the dust container and clean the filters (2)

Watch our video guide (6)

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Unable to remove the dust container lid

Line the arrow up with the open padlock

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

How to maintain your vacuum cleaner

Watch our video for regular maintenence tips and advice

Look after the flex or mains cord

Check the wire and plug

Maintenance and general care

Tips to keep your cleaner working efficiently

Vacuum cleaner Hepa filters

Regularly clean the filters

Key Features

2000W

HEPA Filtration

Pet Hair Remover Turbo Brush

Variable Power

Telescopic Extension Tubes

Quick release dust bin

Adjustable Carpet/Hard Floor Nozzle

Tools on Board

Specification

Vacuum Cleaner Type	Cylinder
Bagged/Bagless	Bagless
Colour	Blue
Wattage (W)	2000W
Suction Power (AW)	260AW*
Fixed/Variable Power	Variable Power
Filtration	Washable Hepa
Exhaust Filter	Washable
Bag/Bin Capacity (ltrs gross)	2L (Net)
Working Radius (m)	8
Cord Rewind	Yes
Cord Length (m)	5
Weight in Use (kg)	6.2

Tools

Tools on Board	Yes
Pets Turbo Brush	Yes
Extension Tube	Yes
Dusting Brush	Combined dusting brush/crevice tool
Crevice Tool	Combined dusting brush/crevice tool
Upholstery Tool	Yes
Dimensions (HxWxD) cm (unpacked)	42.5x28x27

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using