Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Enigma cannister

Model No. TE70EN21

Product code 39001463

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Fit a new paper bag and clean the filters

Watch our video guide (7)

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

How to maintain your vacuum cleaner

Replace the paper bag

Watch our video for help and advice

Regularly clean the filters

Look after the flex or mains cord

Check the wire and plug

Replace the bag

Change the bag when it is 2/3 full

Vacuum cleaner Hepa filters

Regularly clean the filters

Technical Specification

Dust Collection	Bagged
Colour	Black
Hose Length	1.5 m
Cord Length	6 m
Bag / Bin Capacity	3.2 ltr
Energy Rating	A
Performance (Hard Floors)	A
Performance (Carpet)	A
Emissions Rating	A
KWh/annum	27 KWh
Noise level	66 dB
Motor Power	700 W
Product Dimensions	25x31x45 cm
Weight in use	4.9 kg

Features / Benefits

On Board Tool Storage

Automatic Cord Rewind

Variable Power

Full Bag / Bin Indicator

Carry Handle

Above Floor Cleaning

Pets

AAAA Rated

All Floors

Tools

Attachments	Pets Turbo Brush
Nozzles	Carpet & Hard Floor Nozzle
Tubes	Telescopic Extension Tube

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using