Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Sensory

Model No. TS2360

Product code 39000628

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

General tips for your vacuum cleaner

Some floorcare do's and dont's

Look after the flex or mains cord

Check the wire and plug

Replace the bag

Change the bag when it is 2/3 full

Vacuum cleaner Hepa filters

Regularly clean the filters

Key Features

2300W

Hepa Filtration

Pet Hair Remover Turbo Brush

Automatic Cord Rewind

Bag Check Indicator

Telescopic Extension Tubes

Tools on Board

Variable Power

Specification

Vacuum Cleaner Type	Cylinder
Bagged/Bagless	Bagged
Colour	Silver
Wattage (W)	2300W
Suction Power (AW)	420*
Fixed/Variable Power	Variable Power
Filtration	HEPA
Pre Motor Filter	Double Layer Foam
Exhaust Filter	Hepa
Bag/Bin Capacity (ltrs gross)	3.5
Working Radius (m)	9.1
Cord Rewind	Yes
Cord Length (m)	6
Weight in Use (kg)	8

Tools

Tools on Board	Yes
Pets Turbo Brush	Yes
Extension Tube	Telescopic Extension Tubes
Crevice Tool	2in1 Crevice Tool/Upholstery Nozzle
Upholstery Tool	2in1 Crevice Tool/Upholstery Nozzle
Dimensions (HxWxD) cm (unpacked)	26x32.6x42.7

Having Issues with the App?

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