Aftersales Service

Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Sprint / Ultra / Rapid

Model No. TSU2002

Product code 39000878

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Empty the dirt container and clean the filters (2)

Empty the dust container (1)

Watch our video guide (5)

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your vacuum cleaner

Watch our video guide (1)

Look after the flex or mains cord

Check the wire and plug

Vacuum cleaner Hepa filters

Regularly clean the filters

Features / Benefits

Fixed Power

On Board Tools

Telescopic Handle

Technical Specification

Dust Collection	Bagless
Motor Power	2000 W
Suction Power	240 AW (Airwatts)
Colour	Red
Bag / Bin Capacity	1.5 ltr
Cord Length	5 m
Hose Length	1.5 m
Product Dimensions	39x26x26 cm
Dust Separation Method	Filter Based
Weight in use	4.2 kg

Tools

Vacuum Cleaner Tools (O)

Pets Turbo Brush

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using