Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Back to Vacuum Cleaner models

Purepower

Model No. U3524

Product code 39100178

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Brushes are not turning

The belt may be broken or worn

Can't get the cover off to change the belt

Securing screws may be on the bottom of the product

Dust blowing out

Replace the bag and clean the filters

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No Suction

Replace the paper bag and clean the filters

No suction and not picking up

Watch our video guide (13)

Check for a blockage in the hose

Noisy

Check the filters are clean

Not picking up the dirt

Clean the filters

The belt may be worn or broken

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your vacuum cleaner

Replace the bag

Clean or replace the filters

Keep the brush roll in good condition

Regularly clean the brush roll

Look after the flex or mains cord

Check the wire and plug

Maintenance and general care

Watch our video guide (8)

Replace the bag

Change the bag when it is 2/3 full

Replace the drive belt and clean the brush roll

Clean the brushes and fit a new belt

Vacuum cleaner Hepa filters

Regularly clean the filters

Key Features

<strong>2000W Motor</strong>

Hepa Filtration

Full Height 13 Stair Cleaning

Lightweight

Edge to Edge Cleaning

Precise Brush Height Control

Tools on Board

Hoover 'Sealed Suction System'

Specification

Vacuum Cleaner Type	Upright
Bagged/Bagless	Bagged
Colour	Saturn Blue
Wattage	2000W
Suction Power (AW)	290AW
Filtration	HEPA
Pre Motor Filter	Washable 2 layer carbon
Exhaust Filter	Fibre
Levels of Filtration	7
Edge to Edge Cleaning	Yes
Precise Brush Height Control	Yes
Bag/Bin Type	3 layer paper bag
Bag/Bin Capacity	4.2L
Working Radius (Mtrs)	10M
Full 13 Stair Cleaning Hose	Yes
Anti-Tip Stair Stabiliser	No
Cord Length	6M
Weight in Use	6.9Kg

Tools

Tools on Board	Yes
Pet Hair Remover Turbo Brush	No
Extension Tube	Yes, Plastic
Dusting Brush	Yes
Crevice Tool	Yes, Long Crevice Tool
Upholstery Tool	Yes

Technical Specification

Weight (kg) (packed)	8.5
Weight (kg) (unpacked)	6.9Kg
Dimensions (HxWxD) cm (packed)	100.4x25.2x35.2
Dimensions (HxWxD) cm (unpacked)	104.5x30x32.5

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using