Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Model No. UNP264P

Product code 39400168

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Brush won't turn

The brush requires cleaning

Brushes are not turning

Check the floor setting is set to 'carpet'

Charger gets warm

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Noisy

Check the filters are clean

Not holding the charge and doesn't run for long

Let the cleaner run flat then re charge

Poor dirt pick up

Empty the dust container

Clean the filters and dust box

Power cuts out during use

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

Won't charge up

Check the charger unit is firmly plugged in

Switch the cleaner off when charging

Some products may take upto 12 hours to fully charge

General tips for your vacuum cleaner

Some floorcare do's and dont's

Getting the best battery life

Extend your battery duration and life

Keep the brush roll clean

Remove any debris tangled around the brush

Replacing the belt on the vacuum cleaner

How to fit a new belt

Vacuum cleaner Hepa filters

Regularly clean the filters

Technical Specification

Colour	Purple
Battery Power	26.4 Volts
Battery Type	NiMh
Charge time	16 Hours
Modes	Turbo Mode
Charger Type	Cord & Plug
Bag / Bin Capacity	1 ltr
Product Dimensions	121x16x24 cm
Dust Collection	Bagless
Runtime	55 mins
Weight in use	3.8 kg

Features / Benefits

Cordless

Turbo Power Boost

Rotating Brush Bar

Battery Status Indicator

Finger Tip Controls

Low Profile Cleaning

Easy Empty Bin / Bag

Freestanding

LED Display

On/Off Brush Bar

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using