Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Back to Vacuum Cleaner models

Velocity Upright Range

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

A helpful troubleshooting video

Watch our video for troubleshooting advice

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

No suction and not picking up

A helpful troubleshooting video

Empty the dustbox and clean the filters

Check the brushes are spinning round

Check for a blockage in the hose

Noisy

Check the filters are clean

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

The brushes don't turn

Check the brush bar switch

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

A helpful maintenance video

Watch our helpful video guide

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

Keep the brush roll in good condition

Regularly clean the brush roll

Look after the flex or mains cord

Check the wire and plug

Vacuum cleaner Hepa filters

Regularly clean the filters

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using