Make sure the base plate is not fitted
The base plate should only be fitted when you are steam cleaning. Take it off the cleaner when you are using the vacuum cleaner function.
The base plate should only be fitted when you are steam cleaning. Take it off the cleaner when you are using the vacuum cleaner function.
Want to talk to one of our experts or book a repair?
Phone 03446 923 608 and we’ll assess the best resolution for your problem.
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Steam cleaning
- SSNV1400 - 39600125
Make sure the handle is tilted
The vacuum feature will not work with the handle upright. Press the handle release to lower or tilt the handle and it will then start to operate.
The vacuum feature will not work with the handle upright. Press the handle release to lower or tilt the handle and it will then start to operate.
Want to talk to one of our experts or book a repair?
Phone 03446 923 608 and we’ll assess the best resolution for your problem.
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
Steam cleaning
- SSNV1400 - 39600125
