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Make sure the base plate is not fitted

The base plate should only be fitted when you are steam cleaning. Take it off the cleaner when you are using the vacuum cleaner function.

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The base plate should only be fitted when you are steam cleaning. Take it off the cleaner when you are using the vacuum cleaner function.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Steam cleaning

Make sure the handle is tilted

The vacuum feature will not work with the handle upright. Press the handle release to lower or tilt the handle and it will then start to operate.

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The vacuum feature will not work with the handle upright. Press the handle release to lower or tilt the handle and it will then start to operate.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Steam cleaning