Washer Dryer Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Vision

Model No. VHW964D-80

Product code 31002988

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Base panel is missing

Check it has not been discarded with the transit packaging

Black or dark stains

May be caused by liquid hand wash

Bleach and fading marks

Clothes in contact with bleach based products

Buttons unresponsive

Demo mode may be activated, Washing Machine/Washer dryer

Clean water in the drum

Is it filling up when not in use?

The pump may be blocked?

Clothes damaged or torn

Use the right detergent for your clothes

Check that you are using the correct cycle

Clothes do not smell fresh

Perform a regular maintenance wash

Make sure the soap drawer is clean

Colours have run or faded

Which type of detergent is being used?

Conditioner won't flush out

Clean out the conditioner tank

Is the syphon cap fitted?

Clean the inside of the soap dispenser

Cycle won't start

Delay start may be activated

Demo mode may be activated, Washing Machine/Washer dryer

Is the door shut firmly?

Is the water turned on?

Is there electrical power

Damage to clothes

Check that they are suitable for tumble drying

Check the heat setting of the cycle

Dirty water in the drum

Possible installation problem

Does not drain the water out

Watch our drain pump troubleshooting video

Is the waste pipe connected to your sink?

Door won't open

There is a safety time delay fitted

Error message E02

The machine is unable to fill up with water

Possible low water pressure to the machine

Check the drain pump is not blocked

Error message E03

The machine is unable to drain the water away

Is the washer connected to the kitchen sink?

Error message E04

Have you put too much soap powder in?

Error message E08

Check you have not overloaded the drum

Error message E15

Unplug the appliance for a few minutes

Error message E20

Check the drain pump is not blocked

Fabric conditioner is going in too early

Try not to slam the soap tray when closing

Don't overfill the compartment

Fills with water when the dryer programe starts

Grey rubber marks on the clothes

Machine may have been overloaded

'H' code in the display

The delay start is active

Installation and unpacking

Watch our helpful video

Is there dry only programme on a washer dryer?

Yes

Is there 'spin only' cycle?

Yes

Jumping and vibrating when spinning

Have the transit bolts been removed?

L1, L2 or L3 in the display

This is not a fault

Leaking

Check the water hose is not leaking

Clean the filter seal

Make sure the door glass is clean

Mould build up on the door seal

Clean your machine with a maintenance wash

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Noisy

Check for loose articles in the drum

Check the pump filter

Have you removed the transit bolts?

Load is too small or unbalanced

Whistling noise

Check that it is level: are all 4 feet touching the floor?

Check there is a clearence gap around the machine

Not drying the clothes

Sensor dry cycles are not suitable for drying 1 item

Not filling with water

Check that the water supply is turned on

Check the water fill pipe is not trapped or twisted

Check the filter on the back of the appliance

Has the spin been turned off?

Load is too small or unbalanced

Have you chosen a quick wash programme?

Check the drain pump filter is clean

Not taking the soap powder or conditioner

Clean the soap drawer

Not washing properly

Are you using a quick wash cycle?

Have you overloaded the machine?

Have you chosen the most suitable programe?

Programe cycle seems to take a long time

The load may have become unbalanced

The time shown at the start assumes you have put a full load of clothes in the drum

Selecting one of the option buttons can make the cycle take longer

Large loads will take longer to wash

Rusty brown marks on the clothes

Contamination in your water supply

Is the machine connected to your sink?

Perform a maintenance wash cycle

Clean the soap drawer and dispenser

Sometimes spins and some times it doesn't?

The wash load size may be too small

Spins during the drying cycle

Stops mid cycle

Is it stopping full of water? - Check the pump filter or drain connection

Taking to long to dry

Reduce the load size when tumble drying

The time in the display keeps changing

Where is the fluff filter?

Washer dryers do not have a fluff filter

Won't dry

Reduce the load size

Won't start the program

Demo mode may be activated, Washing Machine/Washer dryer

Clean the drain pump and filter once per month

Watch our helpful drain pump maintenance video

Clean the soap drawer

Watch our helpful maintenance video

Remove the tray and clean inside

Keep door seal clean and dry

At the end of the cycle whipe the seal dry with a cloth

Keeping your washing machine smelling fresh and hygenicaly clean

We recomend a regular 'maintenance' wash cycle

Key Features

9kg Wash / 6kg Dry

1400 rpm

KG Mode

Sensor Dry

Time Manager Display

Rapid 14 Minute Wash

Rapid 59 Minute Wash & Dry

3D Dynamic Wash System

Variable Temperature

Variable Spin

23hrs Delay Start

Sensitive Care

Stain Blaster

Fast Iron

AAA

85x60x60cm

Features

Maximum spin speed (rpm)	1400
Load Size	9+6kg
Sensor Drying	Yes
3D Dynamic Wash System	Yes
KG Mode	Yes
Time Manager Display	Yes
Variable Spin Speed	Yes
Variable Temperature	Yes
Delay Start	Up to 23hours
Super Silent	No
Intelligent Wash System	Yes
Auto Load Control	Yes
Pre-wash	Yes

Performance

Energy Efficiency	A
Wash Performance	A
Spin Drying Performance	A

Buttons / Dials

Start/Pause	Yes
Wash Time	Yes
Delay Start	Yes
Sensitive Care	Yes
Stain Blaster	Yes
Temperature Selection	Yes
Spin Selection	Yes
Drying Selection	Yes

Programmes

Rapid 59 Minute Wash & Dry	Yes
Rapid 14 Minute	Yes
Rapid 30 Minute	Yes
Rapid 44 Minute	Yes
'A' Wash 59 Minute	Yes
Cottons + Prewash	Yes
Cottons	Yes
Synthetics	Yes
Delicates	Yes
Wool	Yes
Silk / Handwash	Yes
Sports	Yes
3 Levels of Sensor Drying (Extra Dry, Store Dry, Iron Dry)	Yes
Up to 120 minutes Timed Drying	Yes

Other Information

Colour	White
Motor	Invertor

Technical Specification

Energy consumption (kwh/cycle - wash)	1.53
Energy consumption (kWh/cycle - wash and dry)	6.12
Annual Energy consumption (kwh/cycle - wash)	306
Water consumption (litres/cycle - wash)	68
Water consumption (litres/cycle - wash and dry)	130
Moisture content after spin (% dry load)	45
Cold fill	Yes
Stainless steel drum	Yes
Electrical supply (volts)	220-240
Rated loads (watts)	2150
Weight (kg) (packed)	79
Weight (kg) (unpacked)	77
Dimensions (HxWxD) cm (packed)	90x65x65
Dimensions (HxWxD) cm (unpacked)	85x60x60

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