Washing Machine Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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AXI

Model No. AWMPD610LH8

Product code 31008499

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

56y appears in the display

At the end of the cycle 56y or sby appears in the display

App and connectivity help

Watch our connectivity video and get started with the App

Base panel is missing

Check it has not been discarded with the transit packaging

Black or dark stains

May be caused by liquid hand wash

Bleach and fading marks

Clothes in contact with bleach based products

Buttons unresponsive

Demo mode may be activated, Washing Machine/Washer dryer

Caredose

Setting the caredose - Axi

What is the Caredose system

Clean water in the drum

Is it filling up when not in use?

The pump may be blocked?

Clothes damaged or torn

Use the right detergent for your clothes

Check that you are using the correct cycle

Clothes do not smell fresh

Perform a regular maintenance wash

Colours have run or faded

Which type of detergent is being used?

Cycle won't start

Delay start may be activated

Demo mode may be activated, Washing Machine/Washer dryer

Is the water turned on?

Check the soap drawer is fully closed

Is there electrical power

Dirty water in the drum

Possible installation problem

Does not drain the water out

Watch our drain pump troubleshooting video

Is the waste pipe connected to your sink?

Door won't open

Has it been unplugged mid - cycle?

Error message E02

The machine is unable to fill up with water

Possible low water pressure to the machine

Check the drain pump is not blocked

Error message E03

The machine is unable to drain the water away

Is the washer connected to the kitchen sink?

Error message E04

Have you put too much soap powder in?

Error message E08

Check you have not overloaded the drum

Error message E15

Unplug the appliance for a few minutes

Error message E20

Check the drain pump is not blocked

Grey rubber marks on the clothes

Machine may have been overloaded

'H' code in the display

The delay start is active

Installation and unpacking

Watch our helpful video

Is there 'spin only' cycle?

Yes

Jumping and vibrating when spinning

Have the transit bolts been removed?

Leaking

Check the water hose is not leaking

Clean the filter seal

Make sure the door glass is clean

Mould build up on the door seal

Clean your machine with a maintenance wash

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Noisy

Check for loose articles in the drum

Check the pump filter

Have you removed the transit bolts?

Load is too small or unbalanced

Whistling noise

Check that it is level: are all 4 feet touching the floor?

Check there is a clearence gap around the machine

Not filling with water

Check that the water supply is turned on

Check the water fill pipe is not trapped or twisted

Check the filter on the back of the appliance

Not spinning

Has the spin been turned off?

Load is too small or unbalanced

Have you chosen a quick wash programme?

Check the drain pump filter is clean

Not washing properly

Are you using a quick wash cycle?

Have you overloaded the machine?

Have you chosen the most suitable programe?

Programe cycle seems to take a long time

The load may have become unbalanced

The time shown at the start assumes you have put a full load of clothes in the drum

Selecting one of the option buttons can make the cycle take longer

Large loads will take longer to wash

Rusty brown marks on the clothes

Contamination in your water supply

Smelly machine

Is the machine connected to your sink?

Perform a maintenance wash cycle

Sometimes spins and some times it doesn't?

The wash load size may be too small

The time in the display keeps changing

This is normal

Won't dispense detergent or conditioner

Remove and clean the tray

Won't start the program

Demo mode may be activated, Washing Machine/Washer dryer

Clean the drain pump and filter once per month

Watch our helpful drain pump maintenance video

Keep door seal clean and dry

At the end of the cycle whipe the seal dry with a cloth

Keep the soap dispenser drawer clean

Remove and clean the drawer

Keeping your washing machine smelling fresh and hygenicaly clean

We recomend a regular 'maintenance' wash cycle

Key Features

Auto Dose

Artificial Intelligence (Wifi Connected)

Total Care- All in One Full Load

Variable Spin/Temperature/Delay Start/KG Mode

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using

Domestic Appliance Repairs

Advice Centre

Washing Machine Troubleshooting

AXI

Model No. AWMPD610LH8

Product code 31008499

Having Issues with the App?