Washing Machine Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Back to Washing Machine models

All Wizard products

Model No. DWT SS134AIB3

Product code 31006530

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

56y appears in the display

At the end of the cycle 56y or sby appears in the display

All help and advice with your wizard app or connection

Cannot enrol my product

Check the appliance is in range of your home internet network

Watch our helpful video

Is the smart net work switch option active?

Base panel is missing

Check it has not been discarded with the transit packaging

Black or dark stains

May be caused by liquid hand wash

Bleach and fading marks

Clothes in contact with bleach based products

Buttons unresponsive

Demo mode may be activated, Washing Machine/Washer dryer

Clean water in the drum

Is it filling up when not in use?

The pump may be blocked?

Clothes damaged or torn

Use the right detergent for your clothes

Check that you are using the correct cycle

Clothes do not smell fresh

Perform a regular maintenance wash

Make sure the soap drawer is clean

Colours have run or faded

Which type of detergent is being used?

Conditioner won't flush out

Clean out the conditioner tank

Is the syphon cap fitted?

Clean the inside of the soap dispenser

Cycle won't start

Delay start may be activated

Demo mode may be activated, Washing Machine/Washer dryer

Is the door shut firmly?

Is the water turned on?

Is there electrical power

Dirty water in the drum

Possible installation problem

Does not drain the water out

Watch our drain pump troubleshooting video

Is the waste pipe connected to your sink?

Door won't open

There is a safety time delay fitted

Error message E02

The machine is unable to fill up with water

Possible low water pressure to the machine

Check the drain pump is not blocked

Error message E03

The machine is unable to drain the water away

Is the washer connected to the kitchen sink?

Error message E04

Have you put too much soap powder in?

Error message E08

Check you have not overloaded the drum

Error message E15

Unplug the appliance for a few minutes

Error message E20

Check the drain pump is not blocked

Fabric conditioner is going in too early

Try not to slam the soap tray when closing

Don't overfill the compartment

Grey rubber marks on the clothes

Machine may have been overloaded

'H' code in the display

The delay start is active

Hoover wizard wi fi help

Enrolment help video

Installation and unpacking

Watch our helpful video

Is there 'spin only' cycle?

Yes

Jumping and vibrating when spinning

Have the transit bolts been removed?

L1, L2 or L3 in the display

This is not a fault

Leaking

Check the water hose is not leaking

Clean the filter seal

Make sure the door glass is clean

Mould build up on the door seal

Clean your machine with a maintenance wash

No electrical power

Check there is electricity at the socket

Check the fuse in the plug

Noisy

Check for loose articles in the drum

Check the pump filter

Have you removed the transit bolts?

Load is too small or unbalanced

Whistling noise

Check that it is level: are all 4 feet touching the floor?

Check there is a clearence gap around the machine

Not filling with water

Check that the water supply is turned on

Check the water fill pipe is not trapped or twisted

Check the filter on the back of the appliance

Has the spin been turned off?

Load is too small or unbalanced

Have you chosen a quick wash programme?

Check the drain pump filter is clean

Not taking the soap powder or conditioner

Clean the soap drawer

Not washing properly

Are you using a quick wash cycle?

Have you overloaded the machine?

Have you chosen the most suitable programe?

Programe cycle seems to take a long time

The load may have become unbalanced

The time shown at the start assumes you have put a full load of clothes in the drum

Selecting one of the option buttons can make the cycle take longer

Large loads will take longer to wash

Rusty brown marks on the clothes

Contamination in your water supply

Is the machine connected to your sink?

Perform a maintenance wash cycle

Clean the soap drawer and dispenser

Sometimes spins and some times it doesn't?

The wash load size may be too small

The time in the display keeps changing

Where do I find the pass word for my home network

It may be on the router

Won't start the program

Demo mode may be activated, Washing Machine/Washer dryer

Clean the drain pump and filter once per month

Watch our helpful drain pump maintenance video

Clean the soap drawer

Watch our helpful maintenance video

Remove the tray and clean inside

Keep door seal clean and dry

At the end of the cycle whipe the seal dry with a cloth

Keeping your washing machine smelling fresh and hygenicaly clean

We recomend a regular 'maintenance' wash cycle

Key Features

13kg Load Capacity

1400rpm

A+++ Energy Efficiency

LCD Touch Display

Super Silent Inverter Motor

All In One Wash Technology

3D Dynamic Wash System

Intelligent Wash System

KG Mode

Variable Spin & Temperature

Black with Chrome Door

WiFi Wizard Technology

Features

Maximum spin speed (rpm)	1400
Load Size	13
Type of Display	LCD Touch Display
Type of Dial	X-Pad (Full touch control)
Variable Temperature	Yes
3D Dynamic Wash System	Yes
KG Mode	Yes
Intelligent Wash System	Yes
Delay Start	Yes (up to 24hrs)
Super Silent	Yes
All In One Technology	Yes
WiFi Wizard Technology	Yes

Performance

Energy Efficiency	A+++
Wash Performance	A
Spin Drying Performance	A

Buttons / Dials

Start/Pause	Yes
Wash Time (Variable on selected programs)	Yes
Spin Speed (Variable)	Yes
Variable Temperature Option	Yes
Delay Start	Yes (up to 24hrs)
Easy Iron	Yes
Extra Rinse	Yes
Cold Wash	Yes

Programmes

All in One 20oC	Yes
All Baby 60oC	Yes
Rapid 14 Minute	Yes
Rapid 30 Minute	Yes
Cotton	Yes
Mixed	Yes
Delicates	Yes
Wool & Silk	Yes
Lingerie	Yes
Shirts	Yes
Drain + Spin	Yes
Rinse	Yes
Auto Clean	Yes
Dark Colours	Yes
Hand/Silk	Yes
Baby / Hygiene 60°	Yes
Rinses	Yes
All in One 59 minute (full load)	Yes

Other Information

Colour	Black
Door Colour	Chrome
Motor	Inverter

Technical Specification

Energy consumption annual	177
Energy Consumption 60° Full Load (kW) -	0,88
Energy Consumption 60° Partial Load (kW)	0,76
Energy Consumption 40° Partial Load (kW)	0,58
Water consumption annual (l/annum)	10500
Average washing time cotton 60C (full load) (min)	240
Average washing time cotton 60C (partial load)	180
Average washing time cotton 40C (partial load)	145
Moisture content % on dry load after max. spin	44
Power consumption off-mode and left-on mode	0,4-0,6
Cold fill	Yes
Stainless steel drum	Yes
Weight (kg) (packed)	70
Weight (kg) (unpacked)	68
Noise dBA (Spin)	76
Noise dBA (Wash)	48
Packaged Product Height (mm)	890
Packaged Product Width (mm)	650
Packaged Product Depth (mm)	720
Unpackaged Product Height (mm)	850
Unpackaged Product Width (mm)	600
Unpackaged Product Depth (mm)	640

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using