Contact Us

Need to get in touch with us? Not a problem, we're contactable 24/7 via web, phone or app.

How can we help? Please get started by selecting a topic.

(RECOMMENDED)

Book Online

To book a repair please log in to My account. Click on "Book a repair" and choose your appliance, you will be able to book your appointment online.  

WhatsAPP

Instant message us through WhatsApp to talk to one of our customer service advisors.

Live Chat

Please log in to My Account to Live Chat with us. 

Online form

Please fill the online form and we will get back to you.

Phone

If your appliance is under warranty, please call us.
📞Phone
03444 995599

Lines are open:
Mon-Fri:8:00am - 5:30pm
Sat-Sun:9:00am - 5:00pm

Book Online with a Hoover Protection Policy

Simply log into Hoover Care to book your appointment.

(RECOMMENDED)

Amend/Cancel Online

Please log in to My account to amend/cancel your appointment.

WhatsAPP

Instant message us through WhatsApp to talk to one of our customer service advisors.

Live Chat

Please log in to My Account to Live Chat with us. 

Reschedule/Cancel in Hoover Care

Log into Hoover Care to amend or cancel your appointment.

WhatsAPP

Instant message us through WhatsApp to talk to one of our customer service advisors.

Live Chat

Please log in to My Account to Live Chat with us. 

Live Chat

Please log in to My Account to Live Chat with us. 

Phone

If your appliance is out of warranty and you would like to purchase a plan please call us.
📞Phone
03444 995599

Lines are open:
Mon-Fri:8:00am - 5:30pm
Sat-Sun:9:00am - 5:00pm

(RECOMMENDED)

Online

Please download your instruction manual here

(RECOMMENDED)

Online

Please visit Hoover.co.uk for the wide range of appliances. For small domestic appliance, please visit Hoover Online Shop

(RECOMMENDED)

Online

Please visit out help and advice centre to help troubleshoot your appliance.

Phone

Please call us to register your guarantee including the Hoover 10 year free parts guarantee.

📞Phone
0800 479 0764

Lines are open:
Mon-Sun:8:00am - 8:00pm

(RECOMMENDED)

Register Online

Please register your appliance here

(RECOMMENDED)

Online

Please log in to My account to register your appliance.

(RECOMMENDED)

Online

Please log in to My account to update your address details.

Live Chat

Please log in to My Account to Live Chat with us. 

WhatsAPP

Instant message us through WhatsApp to talk to one of our customer service advisors.

(RECOMMENDED)

Online

Please visit Hoover Spares  to buy parts & accessories

(RECOMMENDED)

Online

Please visit Hoover Spares to return the part.

Live Chat

Please log in to My Account to Live Chat with us. 

WhatsAPP

Instant message us through WhatsApp to talk to one of our customer service advisors.

(RECOMMENDED)

Online

Please visit Hoover Spares  to buy parts & accessories

(RECOMMENDED)

Online

Please visit My Care+Protect  to buy parts & accessories

Live Chat

Please log in to My Account to Live Chat with us. 

Phone

If your appliance is under warranty, please call us.
📞Phone
03444 995599

Lines are open:
Mon-Fri:8:00am - 5:30pm
Sat-Sun:9:00am - 5:00pm

Live Chat

Please log in to My Account to Live Chat with us. 

Phone

Please call us to make a claim.
📞Phone
03444 995599

Lines are open:
Mon-Fri:8:00am - 5:30pm
Sat-Sun:9:00am - 5:00pm

Live Chat

Please log in to My Account to Live Chat with us. 

Online form

Please fill the online form and we will get back to you.

Phone

Please call us to discuss.
📞Phone
03444 995599

Lines are open:
Mon-Fri:8:00am - 5:30pm
Sat-Sun:9:00am - 5:00pm

Phone

We are really sorry to hear that you are unhappy with us and have complaint. Please contact us so that we can put this right for you.

Please call us to discuss.
📞Phone
03444 995599

You will need to provide your full details, including name, address including postcode and you’re appliance model and serial number.

Email

We are really sorry to hear that you are unhappy with us and have complaint. Please contact us so that we can put this right for you.

Please email us to discuss.
✉️Email
contact.centre@hoovercandy.com

You will need to provide your full details, including name, address including postcode and you’re appliance model and serial number.

Email

If you have already spoken to someone about your complaint and they haven’t been able to resolve it, our specialist team can step in.
Please contact them:
✉️ Email
keyaccountescalations@hoovercandy.com

To speed things up, please kindly provide:

  • Your name
  • Address & Postcode
  • Case Number from your initial contact with us.