(RECOMMENDED)
Instant message us through WhatsApp to talk to one of our customer service advisors.
Contact Us
Need to get in touch with us? Not a problem, we're contactable 24/7 via web, phone or app.
How can we help? Please get started by selecting a topic.
(RECOMMENDED)
Live Chat
Reach out instantly through live chat and get assistance from our support team.
Book Online
To book a repair please log in to My Account. Click on “Book a repair” and choose your appliance, you will be able to book your appointment online.
Phone
If your appliance is under warranty, please call us.
Lines are open:
Mon—Fri: 08:00—17:30
Sat—Sun: 09:00—17:00
Book Online with a Hoover Protection Policy
Simply log into Hoover Care to book your appointment.
(RECOMMENDED)
Instant message us through WhatsApp to talk to one of our customer service advisors.
(RECOMMENDED)
Live Chat
Reach out instantly through live chat and get assistance from our support team.
Reschedule/Cancel in Hoover Care
Log into Hoover Care to amend or cancel your appointment.
Instant message us through WhatsApp to talk to one of our customer service advisors.
Live Chat
Reach out instantly through live chat and get assistance from our support team.
Phone
If your appliance is out of warranty and you would like to purchase a plan please call us.
Lines are open:
Mon—Fri: 08:00—17:30
Sat—Sun: 09:00—17:00
(RECOMMENDED)
Online
Please visit Hoover.co.uk for the wide range of appliances. For small domestic appliance, please visit Hoover Online Shop
Phone
Please call us to register your guarantee including the Hoover 10 year free parts guarantee.
Lines are open:
Mon—Sun: 08:00—20:00
Instant message us through WhatsApp to talk to one of our customer service advisors.
Instant message us through WhatsApp to talk to one of our customer service advisors.
Phone
For updates on your appliance delivery please call us.
Lines are open:
Mon—Fri: 09:00—17:00
Phone
If your appliance is under warranty, please call us.
Lines are open:
Mon—Fri: 08:00—17:30
Sat—Sun: 09:00—17:00
Phone
Please call us to make a claim.
Lines are open:
Mon—Fri: 08:00—17:30
Sat—Sun: 09:00—17:00
Live Chat
Reach out instantly through Lice Chat and get assistance from our support team.
Phone
Please call us to discuss.
Lines are open:
Mon—Fri: 08:00—17:30
Sat—Sun: 09:00—17:00
Phone
We are really sorry to hear that you are unhappy with us and have complaint. Please contact us so that we can put this right for you.
Please call us to discuss.
You will need to provide your full details, including name, address including postcode and you’re appliance model and serial number.
We are really sorry to hear that you are unhappy with us and have complaint. Please contact us so that we can put this right for you.
Please email us to discuss.
✉️Email
keyaccountescalations@hoovercandy.com
You will need to provide your full details, including name, address including postcode and you’re appliance model and serial number.
If you have already spoken to someone about your complaint and they haven’t been able to resolve it, our specialist team can step in.
Please contact them:
✉️ Email
keyaccountescalations@hoovercandy.com
To speed things up, please kindly provide:
- Your name
- Address & Postcode
- Case Number from your initial contact with us.